
Group Training Manager
2 weeks ago
Responsibilities:
• Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s).
• Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.
• Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance operational excellence.
• Work with all stakeholders to achieve business objectives.
• Drive training related change management and compliance programs for the Account(s)
• Lead content management and instructional design with the latest technology and practices to stay ahead of the competition.
• Drive ROI for the learning investment in people and value delivered to business.
• Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).
• Govern and maintain compliance requirements as per training standards.
Qualifications:
• Graduate / Post Graduate in any stream
• Excellent written and verbal communication skills in English
• Minimum 5 yrs. experience in the Training function, should have a sound understanding of the training function
• Experience in the P&C Insurance domain, preferably Claims or Sales / Service
• Experience in training automation/digitalization
• Skills / V&A Training experience will be an added advantage
• Knowledge &/or experience of Six Sigma, Agile methodology & able to demonstrate a digital mindset
• Strong time management skills and proficiency in MS office
• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values
• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes
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