Group Training Manager

1 week ago

Quezon City, National Capital Region, Philippines Comrise Full time $104,000 - $130,878 per year

Responsibilities:


• Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s).


• Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.


• Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance operational excellence.


• Work with all stakeholders to achieve business objectives.


• Drive training related change management and compliance programs for the Account(s)


• Lead content management and instructional design with the latest technology and practices to stay ahead of the competition.


• Drive ROI for the learning investment in people and value delivered to business.


• Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).


• Govern and maintain compliance requirements as per training standards.

Qualifications:


• Graduate / Post Graduate in any stream


• Excellent written and verbal communication skills in English


• Minimum 5 yrs. experience in the Training function, should have a sound understanding of the training function


• Experience in the P&C Insurance domain, preferably Claims or Sales / Service


• Experience in training automation/digitalization


• Skills / V&A Training experience will be an added advantage


• Knowledge &/or experience of Six Sigma, Agile methodology & able to demonstrate a digital mindset


• Strong time management skills and proficiency in MS office


• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values


• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes

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