Service Desk

6 days ago

Quezon City, National Capital Region, Philippines Actionlabs IT Services Full time ₱480,000 - ₱600,000 per year

Pay: ₱30, ₱50,000.00 per month

Job description:

Job description

  • Bachelors degree in IT, CS, or any Computer related courses only
  • 3 years of experience as Technical / Helpdesk /
  • 3 years of experience in CITRIX/ CLOUD
  • Experience in handling Infrastructure (network & servers) and Application (system, application and cloud) issues
  • Follow ITIL Practices (Incident & Problem Management and Change management)
  • Uses ticketing system (Jira, ServiceNow, Zendesk, etc.)
  • Bonus: Production Environment experience
  • Bonus: Experience in Observability and Monitoring Tools: Dynatrace, AppDynamics, New Relic, Splunk
  • Bonus: Knowledgeable in Agile / Scrum

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Experience:

  • Service Desk: 3 years (Preferred)

Work Location: In person

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