Outbound Sales Recovery

3 days ago

Work from Home, Philippines Nooro Full time ₱240,000 - ₱360,000 per year

We are seeking a highly motivated and results-driven Outbound Sales Recovery & Upsell Specialist candidate with extensive experience in sales recovery, particularly in Abandon Cart programs. This role involves actively reaching out to potential customers who have shown interest in products or services but did not complete the purchase. The ideal candidate will have a strong track record in converting abandoned carts into successful sales, using their excellent communication skills and persuasive techniques to engage customers.

The ideal candidate will have a proven track record in outbound sales, with experience in recovery programs and an ability to adapt their sales pitch to meet customer needs. Familiarity with CRM systems, e-commerce platforms, and a strong understanding of customer behavior are essential.

Key Responsibilities:

  • Contact potential or existing customers to inform them about our products or services using scripts.
  • Implement targeted Sales Recovery strategies focused on abandoned and declined. orders to recover lost sales and boost revenue.
  • Answer customer questions and provide detailed product information.
  • Tailor sales pitches to specific customer needs, overcoming objections to close sales.
  • Understand customer requirements and ensure a high close rate.
  • Enter and update customer information accurately in the database.
  • Process orders efficiently and ensure accuracy in all sales-related tasks.
  • Handle customer grievances professionally to preserve the company's reputation.
  • Consistently meet or exceed sales quotas, going the extra mile to facilitate future sales.
  • Maintain detailed records of calls, sales, and customer feedback for analysis and improvement.

Qualifications:

  • Proven experience of 2+ years as an outbound sales representative, with a strong focus on Sales Recovery through abandoned and declined orders, Abandon Cart programs, or similar sales recovery roles.
  • Demonstrated track record of successful sales with a high close rate, especially in upselling and hard selling.
  • Strong communication, negotiation, and persuasion skills.
  • Proficiency in English, both spoken and written.
  • Excellent knowledge of CRM software and telephone systems.
  • Ability to learn about products and services quickly and explain them clearly to prospects.
  • Ability to thrive in a fast-paced, high-pressure environment, with a commitment to achieving sales targets.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Ability to work in a fast-paced, high-pressure environment.
  • Tech Requirement: At least 8GB RAM (willingness to upgrade) and 100 MBPS netspeed

Rates and Commission:

  • $600/month
  • 2%-4% commission (monthly net sales)

Job Type: Full-time

Pay: From Php30,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Currently employed? If yes, what's your required notice period?

Experience:

  • Outbound Sales (Recovery & Upselling): 3 years (Required)

Work Location: Remote

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