IT Desktop Support

2 days ago

Quezon City, National Capital Region, Philippines Intogreat Full time ₱20,000 - ₱30,000 per year

About Us

We are a global company with a footprint in AU, NZ, USA, UK and the Philippines, providing offshore professional staffing solutions for small and medium-sized businesses across various industries, with a focus on Insurance, Home Loans, Financial Planning, Contact Centers, Banking, and Accounting. We seamlessly integrate offshore teams into businesses, helping them boost profitability, productivity, and customer focus. We specialize in delivering tailored solutions that meet the unique needs of our clients. Our approach is deeply rooted in fostering meaningful relationships and driving value for our partners.

Job Summary:

As an IT Desktop Support Intern, you are to provide day-to-day PC/LAN technical support for network infrastructure and internal desktop systems (software and hardware) of the company.

Responsibilities:

  • Help monitor and maintain computer systems and networks.
  • Support new users with account setup, password issues, and basic computer orientation.
  • Assist in troubleshooting computer and network problems.
  • Contribute to the maintenance and updating of computer systems.
  • Help diagnose computer hardware, software, and network issues.
  • Assist with routine work deliverables and requests.
  • Communicate effectively with technical and non-technical staff.
  • Provide regular updates to the IT team.
  • Participate in Project of Process Improvement.
Requirements

What We're Looking For:

  • Currently pursuing a Bachelor's/College Degree in Computer Science/Information Technology or a related field.
  • Good written and verbal communication skills.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Familiarity with common software applications (e.g., Microsoft Office Suite).
  • A willingness to learn and a positive attitude.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
  • Good English communication skills, both written and verbal

Must have (OJT):

  • Memorandum of Agreement to be signed by both parties Minimum of 240 OJT Hours, Maximum of 400 OJT hours In-Office
  • Must be willing to work in Eastwood, 8 AM - 5 PM Manila time Monday to Friday, with minimal coverage during holidays and weekends

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