Desktop Systems Manager

4 days ago

Makati City, National Capital Region, Philippines beBeeDesktop Full time ₱900,000 - ₱1,200,000
Desktop Engineering Role Overview

The successful candidate will be a key contributor to our global IT services organization, assisting with monitoring and reporting to the Desktop Engineering and larger IT teams. This role may also provide 3rd level global support as required to our offices across US, EMEA and APAC.

This position incorporates the traits of an independent thinker, highly engaged communicator, technical expert, and problem solver. The Engineer must be able to quickly become familiar with new technologies, processes, and practices to determine the best approach for meeting business needs while complying with established guidelines and policies.

Main Responsibilities:

  • Audit and Policy Engineer for the Desktop Engineering team.
  • Foster a collaborative service department that is closely partnered with the business and across IT departments.
  • Assist in maintaining and documenting Windows 11 deployments, application packaging creation, verification, and deployment processes.
  • Conduct audits for unlicensed software; research, troubleshoot, and resolve process issues.
  • Manage Office365 and Exchange Online, including users, groups, tenants and migrations, and policies.
  • Work with other IT departments to plan, design, configure, implement, and deploy applications and management systems.
  • Build, configure, deploy, and support ongoing usability of desktop computers, peripheral equipment, and software.
  • Ensure deployed hardware and operating systems are compliant with security standards, routinely patched and vulnerabilities are addressed.
  • Troubleshoot basic network, software, and printing problems.

Required Skills and Qualifications:

  • 5 years working in Technical Support, Desktop Engineering, or other IT teams.
  • Experience in creating, troubleshooting, and deploying operating system images, applications, and patches with SCCM.
  • 2-3 years experience with documenting and verifying processes and evaluating feedback.
  • Experience supporting Windows 11, Microsoft's Active Directory, Group Policy, and Office 365 products.
  • Knowledge of various hardware platforms, structured Service Desk functions, and operation under ITIL framework.
  • Excellent written and verbal communication skills, telephone manner, and friendly disposition.

Benefits:

  • Hybrid work setup (3 days onsite, 2 days work from home)
  • Opportunity to grow professionally and personally
  • Able to function effectively in a fast-paced environment

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