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Desktop Engineering Expert

3 weeks ago

Makati City, National Capital Region, Philippines beBeeDesktop Full time $60,000 - $80,000

As a pivotal member of our IT Services organization, you will play a key role in shaping the future of desktop engineering. This is an opportunity to join a dynamic team and contribute to the development of innovative solutions that drive business success.

The Desktop Engineering position involves monitoring and reporting to the IT teams, as well as providing third-level global support to offices across various regions. You will be responsible for ensuring seamless interconnectivity between desktop computers and diverse systems, including file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Key responsibilities include:

  • Audit and policy engineer for the desktop engineering team.
  • Foster a collaborative service department that effectively communicates with the business and other IT departments.
  • Ensure processes are maintained and documentation is up-to-date for Windows 11 deployments, application packaging creation, verification, and deployment processes.
  • Conduct audits for unlicensed software, research, troubleshoot, and resolve process issues.
  • Manage Office365 and Exchange Online, including users, groups, tenants, and migrations, and policies.
  • Work with other IT departments to assist with planning, design, configuration, implementation, and deployment of applications and management systems.
  • Build, configure, deploy, and support ongoing usability of desktop computers, peripheral equipment, and software.
  • Work with other IT departments to ensure deployed hardware and operating systems are compliant with security standards, routinely patched, and vulnerabilities addressed.
  • Responsible for the overall implementation of operating systems, software packages, updates.
  • Troubleshoot basic network, software, and printing problems.
  • Excellent communication skills with business users, management, and team members regarding status of activities.
  • Work with vendor support contacts to resolve technical problems with desktop computing images, equipment, and software.
  • Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Work with procurement staff to purchase hardware and software.
  • Assess functional needs to determine specifications for purchases.
  • Ability to function effectively in a fast-paced environment.
  • Work collaboratively with 1st/2nd/3rd level support team to ensure customers receive timely service.
  • Document IT desktop procedures as directed.
  • Apply a business focus to all assignments and responsibilities, measurement of results, and associated reporting.
  • Support the development and implementation of related global support standards, processes, and documentation.

Requirements

To be successful in this role, you will need:

  • 5 years working in a technical support, desktop engineering, or other IT team.
  • 5 years experience in creating, troubleshooting, and deploying operating system images, applications, and patches with SCCM.
  • 2-3 years experience with documenting and verifying processes.
  • 2 years' experience supporting Windows 11.
  • 2-3 years' experience in Microsoft's Active Directory and Group Policy.
  • 3 years' experience supporting Office 365 products.
  • Experience with Apple MacOS and management systems a plus.
  • Experience in Powershell scripting a plus.
  • Experience in ServiceNow, Jira, Remedy, or similar service delivery application a plus.
  • Knowledge of various hardware platforms including Dell, Lenovo, and Apple.
  • Knowledge of and ability to support iOS and Android phones.
  • Knowledge of structured Service Desk functions and operation under ITIL framework.
  • Excellent written and verbal communication skills, telephone manner, and friendly disposition.
  • Ability to define and document IT/Product support procedures as required.
  • Ability to learn new concepts and business processes rapidly with enthusiasm to deliver high-quality service.
  • Ability to remain calm and focused in a highly pressurized and time-oriented environment.
  • Ability to coordinate and prioritize effectively and efficiently.
  • A+, MCSE, or other technology certifications a plus.
  • Bachelor's degree or equivalent work experience.
  • Strong critical thinking, analytic, and problem-solving abilities.
  • Ability to demonstrate a high degree of flexibility, including in working hours, to support employees and customers across multiple time zones.

What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Our benefits include:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and supportive work environment.
  • Flexible working hours and remote work options.
  • Opportunities for career advancement and professional growth.

About Us

Our company is committed to fostering a culture of diversity and inclusion, where everyone feels valued and empowered to contribute their best work. We strive to create a workplace that is welcoming, inclusive, and respectful of all individuals, regardless of background, culture, or identity.