Head of Quality
2 hours ago
We're Hiring: Head of Quality
KEY RESPONSIBILITIES:
- Team Management
- People & Time Management
- People & Time Management
- Quality Activities
- Process Improvement
- Performance Benchmarking
- Data Analysis
QUALIFICATIONS:
- Graduate of any Bachelor's degree, can be Undergraduate or finished Senior High School with at least 15 years of working in BPO/Call Center - customer service/sales/travel is required.
- Experience in building and managing the delivery center.
- Must have at least 5 years of experience in Quality. At least 10 years in BPO setup is a must with coaching, training, and motivating employees required.
- Strong knowledge of travel domain. Experience in GDS systems is preferred, but not required.
- Proficiency in MS Office, especially Excel, Word, and PowerPoint.
- Strong leadership and people skills, as well as performance management know-how to consistently meet KPIs and tasks.
- Six Sigma certification (at least Green Belt) and COPC are a plus
- Amenable to work onsite in Alabang, flexible in shifting or rotational schedule within 24/7 work hours.
- Can interact with senior management at a client and/or within IGT, involving matters that may require acceptance of an alternate approach.
- Project management experience is a plus.
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