Head of Quality

5 days ago

Ayala Alabang, National Capital Region, Philippines IGT Solutions Full time ₱2,000,000 - ₱2,500,000 per year

We're Hiring: Head of Quality

KEY RESPONSIBILITIES:

  • Team Management
  • People & Time Management
  • People & Time Management
  • Quality Activities
  • Process Improvement
  • Performance Benchmarking
  • Data Analysis

QUALIFICATIONS:

  • Graduate of any Bachelor's degree, can be Undergraduate or finished Senior High School with at least 15 years of working in BPO/Call Center - customer service/sales/travel is required.
  • Experience in building and managing the delivery center.
  • Must have at least 5 years of experience in Quality. At least 10 years in BPO setup is a must with coaching, training, and motivating employees required.
  • Strong knowledge of travel domain. Experience in GDS systems is preferred, but not required.
  • Proficiency in MS Office, especially Excel, Word, and PowerPoint.
  • Strong leadership and people skills, as well as performance management know-how to consistently meet KPIs and tasks.
  • Six Sigma certification (at least Green Belt) and COPC are a plus
  • Amenable to work onsite in Alabang, flexible in shifting or rotational schedule within 24/7 work hours.
  • Can interact with senior management at a client and/or within IGT, involving matters that may require acceptance of an alternate approach.
  • Project management experience is a plus.

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