Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines HRTX Recruitment Agency Full time

What you will do:

  • Deliver first-contact resolution to customers through in-app messaging channels.
  • Handle enquiries efficiently by identifying customer needs, resolving issues, and providing accurate solutions.
  • Escalate cases to the appropriate specialists when necessary.
  • Provide excellent customer service with a focus on positive customer experience.
  • Meet customer service, financial, and compliance metrics.
  • Continuously build skills and knowledge through training and mentorship.

What we are looking for:

  • Strong English communication skills (verbal and written).
  • Flexibility to handle voice customer contacts when required.
  • Experience in a contact centre environment, ideally with English-speaking clients (US or Australia preferred).
  • Familiarity with contact centre KPIs, workflows, and tools.
  • Customer service-oriented mindset with the ability to adapt and learn quickly.

Why join us?

  • Opportunity to work in a dynamic and professional environment.
  • Continuous training and development to support career growth.
  • Inclusive and supportive culture where you can thrive.
  • Competitive benefits including health and wellbeing support.
  • Flexible working options designed to help you balance work and life.

Job Types: Full-time, Permanent

Pay: Php35, Php38,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Flextime
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Work from home

Work Location: In person

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