Customer Service Representative
17 hours ago
Job Description:
We are looking for experienced and passionate Customer Service Representatives to join our team in supporting key clients in the Travel, Insurance, and Banking & Financial Services (BFS) industries. The ideal candidates are proactive, detail-oriented, and committed to delivering exceptional customer experiences.
Key Responsibilities:
- Handle inbound and/or outbound customer interactions professionally via phone, email, or chat.
- Provide accurate information and solutions based on customer inquiries related to travel bookings, insurance policies, and financial transactions.
- Troubleshoot and resolve issues efficiently while maintaining a high level of customer satisfaction.
- Adhere to standard operating procedures and service level agreements (SLAs).
- Document all customer interactions accurately in the system.
- Escalate complex issues to the appropriate departments as necessary.
- Meet individual and team performance metrics and quality standards.
Qualifications:
- At least 1 year of experience in a Customer Service Representative role (Voice)
- Strong communication and interpersonal skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Flexibility to work in shifts, including weekends and holidays, if required.
- Tech-savvy and comfortable navigating multiple systems and tools.
- A positive attitude and a customer-first mindset.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Application Question(s):
- What accounts have you handled?
- What are your salary expectations?
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
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