Customer Service Representative

17 hours ago


Quezon City, National Capital Region, Philippines Comrise Full time

Job Description:

We are looking for experienced and passionate Customer Service Representatives to join our team in supporting key clients in the Travel, Insurance, and Banking & Financial Services (BFS) industries. The ideal candidates are proactive, detail-oriented, and committed to delivering exceptional customer experiences.

Key Responsibilities:

  • Handle inbound and/or outbound customer interactions professionally via phone, email, or chat.
  • Provide accurate information and solutions based on customer inquiries related to travel bookings, insurance policies, and financial transactions.
  • Troubleshoot and resolve issues efficiently while maintaining a high level of customer satisfaction.
  • Adhere to standard operating procedures and service level agreements (SLAs).
  • Document all customer interactions accurately in the system.
  • Escalate complex issues to the appropriate departments as necessary.
  • Meet individual and team performance metrics and quality standards.

Qualifications:

  • At least 1 year of experience in a Customer Service Representative role (Voice)
  • Strong communication and interpersonal skills.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Flexibility to work in shifts, including weekends and holidays, if required.
  • Tech-savvy and comfortable navigating multiple systems and tools.
  • A positive attitude and a customer-first mindset.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • What accounts have you handled?
  • What are your salary expectations?

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 1 year (Required)

Work Location: In person



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