Customer Service Representative

1 day ago

Quezon City, National Capital Region, Philippines PMC Recruitment Full time

Customer Service Representative – Financial Account

Start date: January / February 2026

Shift: Dayshift / Midshift

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We are looking for a Customer Service Representative to handle both or either voice and chat/email account. The role is responsible for addressing customer inquiries, resolving concerns, and providing accurate information in a professional and timely manner. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Answer customer calls, chats, emails and provide support on products, services, and account inquiries.
  • Resolve customer issues effectively, ensuring a positive experience.
  • Document interactions and update customer information accurately.
  • Escalate complex issues to the appropriate team when necessary.
  • Meet performance metrics including quality, efficiency, and customer satisfaction.

Qualifications:

  • Minimum 3 years of customer service experience (voice), preferably with background in US, Australia or New Zealand account
  • Strong written communication skills and attention to detail
  • Ability to work in a fast-paced environment and handle sensitive information
  • Willing to work onsite for the first 6 months

Job Type: Full-time

Pay: Up to Php38,000.00 per month

Benefits:

  • Paid training

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you willing to complete an assessment within 24 hours of receiving it?

Experience:

  • Customer Service: 3 years (Required)

Work Location: In person

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