Student Success Manager
1 week ago
A.3 Scope of Work
The Student Success Manager oversees eCampus operations across specific Astria Learning's partner institutions, with direct responsibility for managing the Student Success Coordinators (SSC). This leadership role includes managing cross-functional teams, standardizing operational processes, driving student lifecycle outcomes (enrollment, retention, tuition collection), and ensuring strategic alignment with Astria Learning's growth objectives. The Manager collaborates with senior leadership, institutional stakeholders, and internal departments to deliver a consistent, high-quality virtual learning experience.
A.4 Key Responsibilities
Institutional Oversight
Oversee eCampus operations across several partner universities.
Ensure quality, consistency, and compliance in digital academic services.
Team Leadership & Development
Directly manage and mentor Student Success Coordinators (SSC) to achieve KPIs.
Guide daily operations while fostering professional growth, accountability, and high team performance.
Standardization & Operational Efficiency
Develop/Improve and implement uniform processes and SOPs for SSC and eCampus team.
Optimize workflows for student onboarding, academic readiness, and digital delivery.
Strategic Alignment & Planning
Collaborate with Astria leadership to align operations with long-term goals.
- Translate strategic priorities into actionable operational plans.
5. KPI & Performance Monitoring
- Track and improve key metrics: enrollment, retention, graduation, tuition collection.
- Implement performance dashboards and proactive intervention plans for SSC teams.
6. Reporting & Communication
- Compile and deliver detailed operational reports, including progress, risks, and recommendations.
- Promote internal transparency and data-driven decision-making.
7. Partner Relations
- aBuild and maintain strong relationships with university partners.
- Address operational issues and coordinate institutional requests.
8. Budget Oversight
- Support planning and management of operational budgets.
- Identify and implement cost-efficiency opportunities.
9. Cross-Functional Collaboration
- Coordinate efforts with Academics, Admissions, Finance, and IT departments.
- Ensure a seamless student experience and service delivery.
A.5 Requirements
Education & Experience
- Bachelor's degree in Business Administration, Education, Project Management, or related field (Master's preferred).
- 4–6 years of experience in program, academic, or operational management.
- Experience managing distributed or cross-institutional teams, preferably including SSC.
- Familiarity with LMS platforms (Moodle, Canvas), CRM systems, and student data tools.
Skills & Competencies
- Proven leadership and coaching abilities with measurable results.
- Strong understanding of operational efficiency and digital academic service delivery.
- Excellent analytical skills for KPI tracking and performance evaluation.
- Exceptional communication, presentation, and stakeholder engagement abilities.
- Strong project management skills with experience leading strategic initiatives across teams.
Job Type: Full-time
Pay: Php42, Php46,374.00 per month
Work Location: Remote
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