Customer Success Manager

2 weeks ago

Work from Home, Philippines Eclaro Full time ₱1,200,000 - ₱1,440,000 per year

Key Responsibilities:

  • Customer Data Analysis:

  • Analyzing customer data (usage patterns, support tickets, feedback) to identify trends and predict potential churn.

  • Proactive Engagement:

  • Reaching out to at-risk customers with personalized support, training, or offers to address their concerns and demonstrate value.

  • Relationship Building:

  • Developing strong relationships with customers to understand their evolving needs and ensure they are getting the most out of the product.

  • Feedback Collection

  • Gathering feedback from customers through various channels (surveys, feedback forms, support interactions) to identify areas for improvement in the product or customer experience.

  • Collaboration:

  • Working with other teams (sales, product, marketing) to implement solutions and improve the overall customer journey.

  • Retention Strategy Development:

  • Developing and implementing strategies to improve customer retention, such as loyalty programs, educational resources, or personalized onboarding.

  • Performance Tracking:

  • Monitoring key metrics (churn rate, customer lifetime value, customer satisfaction) to track the effectiveness of retention efforts and identify areas for optimization.

  • Problem Solving:

  • Troubleshooting customer issues and providing solutions to ensure customer satisfaction and retention.

  • Upselling/Cross-selling:

  • Identifying opportunities to increase customer value through upselling or cross-selling of additional products or services.

Skills and Qualifications:

  • Communication Skills:

  • Strong verbal and written communication skills to effectively interact with customers and internal teams.

  • Analytical Skills:

  • Ability to analyze data, identify trends, and draw insights to inform retention strategies.

  • Problem-Solving Skills:

  • Ability to identify and resolve customer issues and troubleshoot technical problems.

  • Customer Focus:

  • A strong customer-centric mindset and a passion for providing excellent customer service.

  • Technical Proficiency:

  • Familiarity with SaaS products and the ability to understand and explain technical concepts to customers.

  • Experience:

  • Previous experience in customer success, account management, or sales is often preferred.

Job Types: Full-time, Permanent

Pay: Php100, Php120,000.00 per month

Benefits:

  • Work from home

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Success Manager: 5 years (Preferred)
  • Retention/Renewal: 5 years (Preferred)
  • Low to Mid Spend Accounts: 3 years (Preferred)
  • SaaS: 3 years (Preferred)

Work Location: Remote

  • Customer Success Manager

    3 days ago

    Work from Home, Philippines Bling Full time ₱900,000 - ₱1,320,000 per year

    About BlingBling is an AI-powered all-in-one customer communication and hiring automation platform used by leading global enterprises. We help companies streamline recruitment, candidate engagement, and customer interactions across voice, chat, SMS, WhatsApp, and more — powered by our Agentic AI platform and intelligent command center.We're a fast-growing,...

  • Customer Success Manager

    3 days ago

    Work from Home, Philippines Growmodo Full time ₱1,056,000 - ₱1,416,000 per year

    About UsAt Growmodo, we help fast-growing companies by connecting them with global talent while supporting the careers of creative and tech professionals. We're driven by fostering growth, building strong relationships, taking ownership and a passion for delivering a "WOW" experience daily.The RoleWorking Hours: Mondays - Fridays, 9am-6pm Central European...

  • Customer Success Manager

    6 days ago

    Work from Home, Philippines Sleek Tech Pte Ltd Full time ₱75,000 - ₱150,000 per year

    Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business...

  • Customer Success

    1 week ago

    Work from Home, Philippines TRNSACT Full time ₱600,000 - ₱1,200,000 per year

    The RoleWe're seeking an experienced Customer Success & QA Specialist who is passionate about supporting customers and ensuring quality experiences. This is a long-term remote role, ideal for someone eager to learn our platform, TRNSACT, and play a key role in helping our US-based SaaS customers succeed.Responsibilities● Resolve and manage customer support...

  • Customer Success Specialist

    1 week ago

    Work from Home, Philippines Hire Overseas Full time $30,000 - $60,000 per year

    We're looking for a Customer Success Specialist professional who loves helping people and can provide quick, thoughtful, and accurate support to our community of parents and caregivers.You'll be part of a small, mission-driven team focused on improving children's gut health. This role is perfect for someone who enjoys problem-solving, thrives in fast-moving...

  • Client Success Manager

    1 week ago

    Work from Home, Philippines Smart Outsourcing Solution Full time ₱1,440,000 - ₱2,160,000 per year

    The Client Success Manager (CSM) is responsible for ensuring client satisfaction, retention, and long-term success across Smart Outsourcing Solution's (SOS) Employer of Record (EOR) service line. Acting as the primary point of contact post-sales, the CSM oversees client onboarding, ongoing relationship management, and service delivery coordination between...

  • Client Success Manager

    3 days ago

    Work from Home, Philippines STAFFVIRTUAL (a brand of Virtoren Services, Inc.) Full time ₱1,440,000 - ₱1,920,000 per year

    About STAFFVIRTUAL:​ STAFFVIRTUAL is a global outsourcing company that connects top talent in the Philippines with international clients. We specialize in building long-term careers by providing world-class training, flexible work setups, competitive benefits, and a supportive culture that empowers people to grow and succeed.Overview: ​As a Client...

  • Client Success Manager

    1 week ago

    Work from Home, Philippines Top Offer Academy Full time ₱1,200,000 - ₱1,920,000 per year

    We are a UK-based career coaching company and we have helped hundreds of students landing job offers in finance, investment, consulting, data and engineering. Here is our website link: We have over 150k follower on social media: This would be a full time role *And the working hours would be UK time*Client Success Manager (Full Time with 1 month probation)We...

  • Student Success Manager

    1 week ago

    Work from Home, Philippines Astria Learning Full time ₱15 - ₱552 per year

    A.3 Scope of WorkThe Student Success Manager oversees eCampus operations across specific Astria Learning's partner institutions, with direct responsibility for managing the Student Success Coordinators (SSC). This leadership role includes managing cross-functional teams, standardizing operational processes, driving student lifecycle outcomes (enrollment,...

  • Client Success Manager

    5 days ago

    Work from Home, Philippines Sphere Rocket VA Full time ₱900,000 - ₱1,200,000 per year

    We're seeking a detail-oriented and proactive Client Success Manager (CSM) with Quality Assurance experience to join our remote team This role ensures client satisfaction through consistent service quality, data accuracy, and process improvement.The ideal candidate has a strong background in QA/QC, client communication, and team coordination—someone who...