Customer Success Manager

2 weeks ago

Work from Home, Philippines Eclaro Full time ₱1,200,000 - ₱1,440,000 per year

Key Responsibilities:

  • Customer Data Analysis:

  • Analyzing customer data (usage patterns, support tickets, feedback) to identify trends and predict potential churn.

  • Proactive Engagement:

  • Reaching out to at-risk customers with personalized support, training, or offers to address their concerns and demonstrate value.

  • Relationship Building:

  • Developing strong relationships with customers to understand their evolving needs and ensure they are getting the most out of the product.

  • Feedback Collection

  • Gathering feedback from customers through various channels (surveys, feedback forms, support interactions) to identify areas for improvement in the product or customer experience.

  • Collaboration:

  • Working with other teams (sales, product, marketing) to implement solutions and improve the overall customer journey.

  • Retention Strategy Development:

  • Developing and implementing strategies to improve customer retention, such as loyalty programs, educational resources, or personalized onboarding.

  • Performance Tracking:

  • Monitoring key metrics (churn rate, customer lifetime value, customer satisfaction) to track the effectiveness of retention efforts and identify areas for optimization.

  • Problem Solving:

  • Troubleshooting customer issues and providing solutions to ensure customer satisfaction and retention.

  • Upselling/Cross-selling:

  • Identifying opportunities to increase customer value through upselling or cross-selling of additional products or services.

Skills and Qualifications:

  • Communication Skills:

  • Strong verbal and written communication skills to effectively interact with customers and internal teams.

  • Analytical Skills:

  • Ability to analyze data, identify trends, and draw insights to inform retention strategies.

  • Problem-Solving Skills:

  • Ability to identify and resolve customer issues and troubleshoot technical problems.

  • Customer Focus:

  • A strong customer-centric mindset and a passion for providing excellent customer service.

  • Technical Proficiency:

  • Familiarity with SaaS products and the ability to understand and explain technical concepts to customers.

  • Experience:

  • Previous experience in customer success, account management, or sales is often preferred.

Job Types: Full-time, Permanent

Pay: Php100, Php120,000.00 per month

Benefits:

  • Work from home

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Success Manager: 5 years (Preferred)
  • Retention/Renewal: 5 years (Preferred)
  • Low to Mid Spend Accounts: 3 years (Preferred)
  • SaaS: 3 years (Preferred)

Work Location: Remote

  • Client Success Manager

    1 week ago

    Work from Home, Philippines Smart Outsourcing Solution Full time ₱1,440,000 - ₱2,160,000 per year

    The Client Success Manager (CSM) is responsible for ensuring client satisfaction, retention, and long-term success across Smart Outsourcing Solution's (SOS) Employer of Record (EOR) service line. Acting as the primary point of contact post-sales, the CSM oversees client onboarding, ongoing relationship management, and service delivery coordination between...

  • Client Success Manager

    2 weeks ago

    Work from Home, Philippines Top Offer Academy Full time ₱1,200,000 - ₱1,920,000 per year

    We are a UK-based career coaching company and we have helped hundreds of students landing job offers in finance, investment, consulting, data and engineering. Here is our website link: We have over 150k follower on social media: This would be a full time role *And the working hours would be UK time*Client Success Manager (Full Time with 1 month probation)We...

  • Student Success Manager

    1 week ago

    Work from Home, Philippines Astria Learning Full time ₱15 - ₱552 per year

    A.3 Scope of WorkThe Student Success Manager oversees eCampus operations across specific Astria Learning's partner institutions, with direct responsibility for managing the Student Success Coordinators (SSC). This leadership role includes managing cross-functional teams, standardizing operational processes, driving student lifecycle outcomes (enrollment,...

  • Customer Success Associate

    1 week ago

    Work from Home, Philippines Provider Stores Full time ₱150,000 - ₱250,000 per year

    Skills Requirements:Experience in customer service in a transaction-based environment such as retail location, demonstrating ability to be empathetic and compassionate is preferred.Must have ability to work independently and in a team environment.Must have a problem solving skills.Must be keen to details and ability to follow company standards all the...

  • Client Success

    2 weeks ago

    Work from Home, Philippines VAssistMe Full time ₱240,000 - ₱720,000 per year

    Key ResponsibilitiesClient Management & CommunicationManage all communication with clients as the sole client manager across the agency.Conduct onboarding for new clients, setting expectations and outlining their project roadmap.Build a deep understanding of each client's business and goals.Maintain strong, ongoing relationships through regular updates and...

  • Customer Support Manager

    2 weeks ago

    Work from Home, Philippines Trojans Well Entertainment Corporation Full time ₱1,000,000 - ₱1,200,000 per year

    Job descriptionThe Customer Support Manager plays a vital role in ensuring high-quality customer service and satisfaction within the organization. This role involves overseeing and managing the customer support team to deliver exceptional service to customers and clients.Key Responsibilities:Manages and lead the customer support team, including hiring,...

  • Customer Relations Manager

    1 week ago

    Work from Home, Philippines Trojans Well Entertainment Corporation Full time ₱960,000 - ₱1,200,000 per year

    The Customer Support Manager plays a vital role in ensuring high-quality customer service and satisfaction within the organization. This role involves overseeing and managing the customer support team to deliver exceptional service to customers and clients. Technical Support ability to troubleshoot or resolve technical issues.Key Responsibilities:Manages and...

  • Customer Representative – Maintenance Liaison

    2 weeks ago

    Work from Home, Philippines nightowl consulting Full time ₱80,000 - ₱120,000 per year

    DescriptionWe are seeking a proactive and detail-oriented Customer Representative to act as a liaison between our client, Electric Vehicle (EV) charging infrastructure, and their partnered maintenance. You will be responsible for managing service requests, coordinating technician dispatch, ensuring issue resolution within defined Service Level Agreements...

  • Customer Service Representative

    1 week ago

    Work from Home, Philippines Lindenberg Property Full time ₱12,480 - ₱14,280 per year

    Jetfinity Service is hiring Remote Customer Service Representatives to support our growing operations serving high-end private clients in the food industry. If you are passionate about food, proactive, and dedicated to delivering exceptional customer experiences, this is the perfect opportunity for you.We are currently looking for Customer Service...

  • Customer Service Agent

    2 weeks ago

    Work from Home, Philippines ExpertiseLocal Full time ₱150,000 - ₱250,000 per year

    This is a remote work position. Job SummaryYou will be one of the rockstar members of our consumer services team responsible for conducting concierge calls and provider-matching calls to clients with service requirements.Night Shift hours. Monday-Friday,Do you have more than 1 year of experience making outbound calls - including appointment setting?Do you...