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Customer Service Assistant
2 weeks ago
Job Title: Customer Service Assistant
Salary: Php 22,000–25,000 per month
Location: Remote (Philippines) – Must be available during Australian business hours
About Us:
We are a dynamic and fast-growing company committed to delivering efficient service and exceptional customer support. Our remote team works collaboratively to ensure seamless operations for our clients, with a focus on reliability, accuracy, and professionalism.
Role Overview:
We are looking for a highly reliable and capable Customer Service Assistant who can effectively manage both order processing and customer service-related tasks. The ideal candidate will play a key role in ensuring smooth transaction flow and prompt resolution of customer concerns. This is a remote, full-time position requiring availability during Australian business hours.
Key Responsibilities:
⦁ Accurately process and manage customer orders from placement to fulfillment
⦁ Respond to customer inquiries via email, chat, or phone in a timely and professional manner
⦁ Handle order-related issues such as delays, changes, or discrepancies
⦁ Maintain accurate and up-to-date records of orders and customer interactions
⦁ Liaise with internal teams to ensure timely delivery and issue resolution
⦁ Perform general administrative tasks in support of the customer service function
Key Skills:
⦁ At least 1 year of experience in customer service, order processing, and administrative support (BPO or International experience are preferred)
⦁ Strong verbal and written communication skills in English
⦁ High level of accuracy, organization, and attention to detail
⦁ Ability to multitask and manage time effectively in a remote work environment
⦁ Familiarity with order management systems, CRM platforms, or e-commerce tools is an advantage
⦁ Reliable internet connection and a quiet, dedicated workspace
How to Apply:
Please submit your updated resume and a brief cover letter. Be sure to include your active WhatsApp number and email address for interview scheduling. Shortlisted candidates will be contacted within 7 business days.
Job Type: Full-time
Pay: Php22, Php25,000.00 per month
Benefits:
- Work from home
Application Question(s):
- Please provide your active WhatsApp mobile number and email address for the initial interview.
Experience:
- Customer Service Assistant: 1 year (Required)
- Order Processing: 1 year (Required)
- Administrative Support: 1 year (Required)
Language:
- English (Required)
Work Location: Remote
