Training & Quality Manager

3 days ago

Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱400,000 - ₱800,000 per year

Are you a visionary leader with a passion for excellence and a talent for developing top-tier talent? We are looking for a Training and Quality Manager to elevate our team's performance, ensure operational excellence, and drive continuous improvement.

In this pivotal role, you will lead our quality assurance and training initiatives, setting the highest standards for performance, client satisfaction, and employee development. You will be responsible for cultivating a learning culture that equips our teams with the skills, knowledge, and motivation needed to exceed expectations.

Key Responsibilities:

  • Design and implement robust quality management systems that drive exceptional service delivery.
  • Develop and execute comprehensive training programs that empower employees to reach their full potential.
  • Lead quality audits and evaluations, ensuring compliance with company standards and industry best practices.
  • Collaborate with leadership to identify performance gaps and implement targeted training interventions.
  • Analyze data to assess training effectiveness and make continuous improvements to enhance learning outcomes.
  • Foster a culture of quality, accountability, and continuous improvement across the organization.

Qualifications:

  • Proven experience in quality management, training, or a related leadership role; preferably in Retail or E-commerce programs.
  • Strong analytical skills with the ability to leverage data to drive decisions and improvements.
  • Exceptional communication and leadership abilities, with a passion for developing and mentoring talent.
  • Experience designing and delivering training programs, along with a deep understanding of quality assurance frameworks.

If you are a forward-thinking leader who thrives in a fast-paced environment and is committed to driving excellence through quality and training, we want to hear from you Take your career to the next level with us, where innovation and development are at the heart of everything we do.

Help shape the future of our workforce - Apply today

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

  • Training or Quality Manager

    19 hours ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time

    Role:Training or Quality Manager (Healthcare Account)Location:Quezon CitySchedule:Night ShiftWork Set-up:On SiteEmployment Type:Full TimeAbout the RoleWe are looking for an experiencedTraining & Quality Managerto lead performance, capability development, and quality excellence for our healthcare operations. This role is ideal for a leader who can manage...

  • Training Manager

    5 days ago

    Mandaluyong City, National Capital Region, Philippines M3R Prime Corporation Full time

    Job Qualifications:Bachelor's Degree in Human Resources Management, Psychology, Public ,or Business Administration or related filed.At least five (5) years of relevant experience as a Training Manager or Senior L&D role.Proven experience in end-to-end training program development and implementation.Strong leadership and team management skills.Expertise in...

  • Quality Manager

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Magellan Solutions Outsourcing Inc. Full time ₱900,000 - ₱1,200,000 per year

    The QA Manager ensures high service quality and consistency across operations by leading the QA team, designing and enforcing QA policies/processes, analyzing performance metrics, providing coaching & training, and driving continuous improvement initiatives aligned with client SLAs and business goals.Responsibilities:Oversee and audit agent transactions...

  • Associate Director, Training and Quality

    7 days ago

    Quezon City, National Capital Region, Philippines Targets RMS Full time ₱1,440,000 - ₱3,600,000 per year

    Key Responsibilities:Single point of contact for Clients as well as Leaders for Training and Quality for the Clinical ServicesSupport URAC accreditationSupport USRN academies and conversion programsDriving execution and consistency in Training and Quality FrameworkDevelop, implement, and oversee comprehensive training programs to ensure adherence to URAC...

  • Training Coordinator

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Sta. Clara International Corporation (SCIC) Full time ₱150,000 - ₱250,000 per year

    Organize and schedule training sessions, including logistics such as booking venues, equipment, and materials.Coordinate internal and external trainers for programs and ensure all necessary resources are available.Ensure that training schedules are aligned with business needs and priorities.Work with department heads and managers to identify skill gaps and...

  • Training Manager

    7 days ago

    Quezon City, National Capital Region, Philippines Hinduja Global Solutions Full time ₱900,000 - ₱1,200,000 per year

    Training ManagerEnsure proper development and design of training courses including outlines and syllabus for all programs they are assigned toSecure resources to facilitate trainingOverall accountability for maintenance and inventory of all training material they are assigned toImplements incentive programs throughout the training periods to keep agents...

  • USRN Training Quality Manager

    3 days ago

    Quezon City, National Capital Region, Philippines Global Group Innovative Services Full time $1,800,000 - $2,160,000 per year

    We are looking for a Training Quality Manager with strong experience in InterQual and Utilization Management Review (UMR) to lead training effectiveness, quality governance, and performance calibration for a healthcare BPO environment. This role is ideal for leaders who can drive measurable improvements and build high-performing clinical teams.Key...

  • Quality Advisor

    5 days ago

    Mandaluyong City, National Capital Region, Philippines SMEC Full time ₱450,000 - ₱1,350,000 per year

    The Quality Advisor is responsible for implementing and participating in the continual improvement of the quality management system in the country. This role involves implementing, monitoring, and developing processes and systems to ensure that operations meet the highest standards of quality and compliance in accordance with the company's Business...

  • Quality Assurance and Training Officer

    19 hours ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job: Quality Assurance and Training Officer (Makati) | OnsiteWork Setup: Onsite (Makati)Work Schedule: Monday to Friday (8am-5pm)Responsibilities:Implement and monitor the Laboratory QMS in compliance with ISO 15189, DOH LTO, and other relevant standards.Lead internal audits, manage CAPA (Corrective and Preventive Actions), and support...

  • Quality Assurance and Training Officer

    19 hours ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job: Quality Assurance and Training Officer (Makati) | Onsite Work Setup: Onsite (Makati) Work Schedule: Monday to Friday (8am-5pm) Responsibilities:Implement and monitor the Laboratory QMS in compliance with ISO 15189, DOH LTO, and other relevant standards.Lead internal audits, manage CAPA (Corrective and Preventive Actions), and support...