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Quality Assurance and Training Officer
3 hours ago
Work Setup: Onsite (Makati)
Work Schedule: Monday to Friday (8am-5pm)
Responsibilities:
- Implement and monitor the Laboratory QMS in compliance with ISO 15189, DOH LTO, and other relevant standards.
- Lead internal audits, manage CAPA (Corrective and Preventive Actions), and support accreditation readiness (ISO/JCI).
- Develop and deliver training programs and competency assessments for laboratory staff.
- Coordinate EQA/PT programs and track performance and corrective actions.
- Support incident investigations and risk management activities to ensure continuous improvement.
- Prepare and submit QA dashboards, reports, and audit summaries to management.
Qualifications:
Education:
- Licensed Medical Technologist (PRC)
Experience/Knowledge:
- 3 to 5 years of experience in a clinical laboratory, with at least 2 years in QA, compliance, or training.
- Strong understanding of ISO 15189, DOH, and JCI requirements. Skills:
- Skilled in audit management, document control, and staff development.
- Excellent analytical, communication, and documentation skills.
- Certifications in ISO 15189 Internal Auditing, Quality Management, or Training are an advantage.
- Excellent communication, presentation, and interpersonal skills
- Proficient in Microsoft Office and basic reporting tools
Traits:
- Empathetic, professional, proactive, and results-oriented
- Calm under pressure and able to manage fast-paced clinical environments
- Passionate about service excellence, continuous improvement, and cross-functional collaboration
