USRN Training Quality Manager
3 days ago
We are looking for a Training Quality Manager with strong experience in InterQual and Utilization Management Review (UMR) to lead training effectiveness, quality governance, and performance calibration for a healthcare BPO environment. This role is ideal for leaders who can drive measurable improvements and build high-performing clinical teams.
Key Responsibilities
- Lead training quality strategy, frameworks, and performance benchmarks
- Conduct post-training evaluations and quality audits to improve learning outcomes
- Develop/refresh training materials aligned with InterQual and UM best practices
- Partner with Ops and Training leaders to address performance gaps
- Drive calibration sessions and ensure consistent scoring standards
- Coach trainers and quality leads to strengthen delivery and compliance
Qualifications (Non-Negotiables)
- Active USRN license
- Strong InterQual experience
- Hands-on UMR background
- Healthcare appeals/denials BPO exposure
- Proven leadership in training/quality or clinical operations
Job Types: Full-time, Permanent
Pay: Php155, Php180,000.00 per month
Work Location: In person
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