Remote Administrative Assistant

About Us

We are a growing electrical contracting company in the United States serving residential and commercial customers. We handle service calls, scheduled projects, and maintenance work, and we're looking for a reliable, detail-oriented Administrative Assistant in the Philippines to support our day-to-day operations.

This is a long-term, full-time role for someone who wants stable, ongoing work with a small but busy US team.

Role Summary

You will be the backbone of our office operations: helping manage schedules, communicating with customers, coordinating with electricians in the field, and keeping our admin organized. Strong English, reliability, and a quiet, professional home setup are a must.

Key Responsibilities

Scheduling & Coordination

• Schedule jobs, service calls, and estimates for our electricians
• Update calendars and job boards when appointments are booked, rescheduled, or cancelled
• Follow up with customers to confirm appointments

Customer Communication

• Answer and reply to emails in a professional, friendly tone
• Respond to basic customer inquiries and route complex issues to the owner/manager
• Send reminders, follow-ups, and simple status updates

Admin & Documentation

• Enter and update customer details, job notes, and records in our systems (e.g., CRM, spreadsheets, or project tools)
• Assist with preparing simple quotes, invoices, and basic reports
• Organize digital files (invoices, receipts, contracts, photos)

Vendor & Team Support

• Communicate with suppliers (e.g., request quotes, check material availability)
• Send daily or weekly schedules to the field team
• Follow up on missing information, photos, or job notes from technicians

Qualifications

Must-Have:

• Based in the Philippines
• Strong written and spoken English (you'll be communicating with US customers and team members)
• Prior experience in any of the following:
• Administrative assistant
• Virtual assistant
• Dispatcher / scheduler
• Customer service / back-office support
• Comfortable using:
• Email (Gmail or similar)
• Spreadsheets (Google Sheets / Excel)
• Calendar tools (Google Calendar or similar)
• Highly organized, detail-oriented, and able to follow written procedures/SOPs
• Can work with minimal supervision and proactively update the team

Home Office & Internet Requirements

Because this is a remote role, we require:

• A quiet, distraction-free workspace at home (no loud background noise during calls)
• Stable high-speed internet connection suitable for video calls and VoIP (minimum 25 Mbps download recommended)
• A reliable computer or laptop (not just a phone/tablet)
• A backup plan for power or internet outages (e.g., secondary data connection, nearby coworking space, or generator/UPS where possible)
• Quality headset with microphone for clear calls

Work Schedule

• Full-time: 40 hours per week
• Days: Monday to Friday
• Hours: 7:30 AM – 4:30 PM US Eastern Time
• (That's approximately 7:30 PM – 4:30 AM Philippine time, depending on daylight savings)
• Some flexibility may be needed during busy periods

Compensation

We offer a competitive salary for the role and responsibilities:

• Starting salary: ₱22,000 – ₱28,000 per month (full-time), depending on experience and skills
• Opportunities for performance-based increases after the initial probation period (typically 3–6 months)
• Paid as an independent contractor via Wise (direct transfer in PHP)

How to Apply

Please apply through Indeed and include the following in your application:

• Your updated resume
• A brief cover message explaining:
• Your relevant experience (admin, VA, scheduling, customer service, etc.)
• Your current internet speed and provider
• A short description of your home work environment (how you keep it quiet/professional)
• Your desired monthly salary in PHP for full-time work
• Your availability to start and confirmation that you can work
• Monday–Friday, 7:30 AM – 4:30 PM US Eastern Time

Job Type: Full-time

Pay: Php22, Php28,000.00 per month

Work Location: Remote