front office attendant

2 days ago

Davao City, Davao, Philippines Pinnacle Hotels USA Full time ₱13,000 - ₱160,000 per year

Qualifications

  • A graduate of BS Tourism/BSHM or any equivalent
  • Previous experience in customer service or hospitality roles preferred.
  • Fresh graduates are also welcome to apply
  • With a pleasing personality
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and courteous under pressure
  • Proficiency in using computer systems and basic office software.
  • Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

  • Greet guests upon arrival with a friendly and welcoming demeanor.
  • Efficiently handle check-in and check-out procedures, including processing payments, verifying guest information, and issuing room keys.
  • Respond promptly to guest inquiries and requests, providing accurate information and assistance as needed.
  • Maintain a neat and organized front desk area, including keeping all necessary supplies stocked.
  • Handle guest complaints and concerns professionally and escalate issues to management when necessary.
  • Assist guests with luggage, transportation arrangements, and other concierge services as requested.
  • Process reservations and cancellations accurately, ensuring all guest information is entered correctly into the system.
  • Coordinate with other hotel departments to fulfill guest requests and ensure a seamless experience.
  • Provide information about hotel amenities, services, and local attractions to guests.
  • Follow all safety and security procedures to ensure the safety of guests and staff.
  • Assist with administrative tasks, such as answering phone calls, responding to emails, and filing paperwork.
  • Uphold the hotel's standards of cleanliness and hygiene in all guest areas.

Job Type: Full-time

Pay: Php13, Php16,000.00 per month

Benefits:

  • On-site parking
  • Paid training
  • Pay raise

Work Location: In person

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