Front Office/Room Attendant

8 hours ago

Paranaque City, Calabarzon, Philippines Techno-Asia Construction and Development, Inc. Full time ₱200,000 - ₱400,000 per year
ISABELLE ROYAL HOTEL & SUITES, MOONWALK
Job Title: Front Office and Room Attendant

Reports To: Hotel Supervisor / Operations Manager


Job Summary:

The Front Office and Room Attendant plays a dual role in ensuring excellent guest service and maintaining room cleanliness. The position requires flexibility to perform both front desk responsibilities—such as guest reception, reservations, and check-in/check-out—and housekeeping tasks to keep guest rooms and public areas clean, comfortable, and well-maintained.

This position is ideal for small to mid-sized hotels where multitasking and teamwork are highly valued.


Key Responsibilities:

Front Office Duties:

  • Welcome guests warmly upon arrival and assist with check-in and check-out procedures.
  • Handle reservations, cancellations, and room assignments accurately.
  • Answer phone calls and respond to guest inquiries in a polite and professional manner.
  • Manage payments, issue receipts, and ensure accurate recording of transactions.
  • Coordinate with housekeeping to ensure rooms are ready for guest arrivals.
  • Maintain cleanliness and orderliness in the lobby and front desk area.
  • Record daily guest logs and prepare shift reports for management.

Room Attendant Duties:

  • Clean and sanitize guest rooms, bathrooms, hallways, and public areas.
  • Replace linens, towels, and restock room amenities as per hotel standards.
  • Report maintenance issues or lost items to the supervisor immediately.
  • Ensure housekeeping carts and storage areas are clean and organized.
  • Assist guests with additional requests such as extra pillows, towels, or amenities.
  • Uphold health, safety, and sanitation standards at all times.
  • Support laundry operations when needed.

Qualifications:
  • At least High School graduate or equivalent.
  • With or without experience (training provided).
  • Customer service-oriented with a neat and pleasant appearance.
  • Physically fit and willing to handle both guest service and cleaning duties.
  • Able to work under minimal supervision.
  • Willing to work on flexible shifts, weekends, and holidays.

Work Environment:
  • Based at Isabelle Royal Hotel & Suites, Moonwalk, Parañaque City
  • Reports directly to the Hotel Supervisor / Operations Manager.
  • May be assigned rotating shifts between front desk and housekeeping depending on operational needs.

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