Front Office Supervisor

6 days ago

Iloilo City P, Philippines Richmonde Hotel Iloilo Full time

As an Front Office Supervisor, your job description may include, but not limited to the following tasks:

· Supervises Front Desk and Concierge operations and ensures that Hotel staff adhere to set service standards.

  1. The Front Office Supervisor shall monitor room status and availability while coordinating updates with Housekeeping.

  2. Shall conduct daily briefings and meetings as necessary, concentrating on operations and administrative matters.

  3. Review room allocation for the day.

  4. Assist the Front Office Associates with check-in and check-out procedures.

  5. Ensures that the entire front desk and concierge areas are kept clean and in order.

  6. Ensure blockings for arrival rooms.

  7. Assist in handling VIP arrivals.

  8. Responsible in ensuring reservation traces are resolved.

  9. Responsible for checking the open balance report daily.

  10. Coordinates with the Credit Manager with regard to accounts with credit balances.

  11. Monitor, conduct follow-up and prepare report on PM and PX accounts, and up-sell reports.

  12. The Front Office Supervisor shall attend meeting set by the Assistant Front Office Manager regarding recent events/projects, plans and ensures that these are carried out.

  13. Responsible in preparing LSG reports for the following departments/sections: Sales and Marketing, Housekeeping, F&B and Laundry.

  14. Prepare progress reports for PM, PX and up-sell programs.

  15. Prepare monthly inventory for SDB and rebates.

  16. Responsible for the performance evaluation of the entire Front Office and Concierge staff every 6 months for probationary staff and once a year for regular staff.

  17. Ensure adequate supply of guest folios, envelopes, key packs, key cards, etc.

  18. Train and instil discipline on staff; handles staff Disciplinary Action Report; monitors grooming standards, reviews and evaluates staff performance.

  19. Shall handle periodic training in relation to the staff's career development or enhancement.

  20. Shall report any unusual occurrences or requests to the Front Desk Manager, Asst. Front Office Manager or Rooms Division Manager.

  21. Shall oversee operational functions as designated by the Front Office Manager, Asst. Front Office Manager, Front Desk Manager or Rooms Division Manager.

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Discounted lunch
  • Employee discount
  • Flexible schedule
  • Free parking
  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Iloilo City 5000 P06: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Front Office Supervisor: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

  • Front Office Supervisor

    1 hour ago

    Iloilo City, Western Visayas, Philippines Richmonde Hotel Iloilo Full time

    As an Front Office Supervisor, your job description may include, but not limited to the following tasks:· Supervises Front Desk and Concierge operations and ensures that Hotel staff adhere to set service standards.The Front Office Supervisor shall monitor room status and availability while coordinating updates with Housekeeping.Shall conduct daily briefings...

  • Front Office Supervisor

    2 days ago

    Bacolod City, Western Visayas, Philippines Daalco Development Corporation (Palmas del Mar) Full time

    Job Title: Front Office SupervisorDepartment: Front OfficeReports To: Resort Manager (or President, if no Resort Manager)Job SummaryThe Front Office Supervisor is responsible for the efficient and effective daily operations of the Front Office Department, with primary focus on room sales, membership promotion, and guest satisfaction. This role ensures the...

  • Front Office Supervisor

    2 days ago

    Bacolod City, Western Visayas, Philippines Daalco Development Corp. Full time

    Job Title: Front Office SupervisorDepartment: Front OfficeReports To: Resort Manager (or President, if no Resort Manager)Job SummaryThe Front Office Supervisor is responsible for the efficient and effective daily operations of the Front Office Department, with primary focus on room sales, membership promotion, and guest satisfaction. This role ensures the...

  • Front Office Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines St. Francis Square Group of Companies Full time

    Are you a hospitality professional with a passion for service and leadership? We are looking for a Front Office Supervisor to lead our dynamic front desk team and deliver an exceptional guest experience at Prince Plaza II Makati.Qualifications:Strong leadership and team management skills.Excellent communication and interpersonal abilities.Familiarity with...

  • Front Office Associate

    1 hour ago

    Bacolod P, Philippines Daalco Development Corporation (Palmas del Mar) Full time

    Job Title: Front Office AssociateCompany: Palmas del Mar Conference Resort HotelDepartment: Front OfficeReports To: Front Office Supervisor / Rooms Division OfficerJOB SUMMARYThe Front Office Associate serves as the primary point of contact between the company and its guests. This role is responsible for delivering a positive first impression through...

  • Duty Manager/Front Office Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines City Garden Hotel Makati Full time

    About the role We are seeking a motivated and experienced Duty Manager/Front Office Supervisor to join our dynamic team at City Garden Hotel Makati. As the Duty Manager/Front Office Supervisor, you will play a pivotal role in ensuring the smooth and efficient operation of our hotel's front office, managing a team of front desk agents and providing...

  • Front Office Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Filinvest Group Full time

    Filinvest Hotel: CRIMSON RESORT & SPA MACTANIn accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Manager, the Front Office Supervisor is responsible for guest registration, guest check - out, cashiering and foreign exchange. The position...

  • Front Office Supervisor

    2 days ago

    Cebu City, Central Visayas, Philippines Hotel Elizabeth Full time

    Ensures that the Front Office team serve as front line serve team to hotel clients.Conducts regular meetings with the team with regards team training, planning and tapping of department concerns.Relieves to slots that are open because of staff emergency offs etc.Traces relevant client statistics and generate sales from it.Monitors front office...

  • Front End Supervisor

    2 days ago

    Subic P, Philippines Walter Mart Supermarket Full time

    Job SummaryThe Front End Supervisor oversees the total front end operations with prompt, friendly, courteous, and reliable service to the customers.Duties and ResponsibilitiesMaintains the excellent customer service at the check outEffectively handles customer feedbackEnsures that the control standards and processes are implemented at the front end covering...

  • Front Office Supervisor

    1 hour ago

    Bacolod City, Western Visayas, Philippines L' Fisher Hotel Full time

    Qualifications:Bachelor's degree in Hospitality Management or related field preferredMinimum of 2 years experience in a front office supervisory role in a hotel or hospitality settingStrong leadership and communication skills, with the ability to motivate and inspire a teamExcellent customer service and interpersonal abilities, with a focus on exceeding...