
E-Commerce Associate
15 hours ago
Job Purpose
Support the day-to-day operations of the company's online sales channels. Focus on accurate product listings, smooth order processing, and timely coordination with internal teams and couriers to help deliver excellent customer experience and meet sales targets.
Responsibilities
Product & Order Management
- Upload and update product listings, descriptions, prices, and images on online platforms (e.g., Shopee, Lazada, TikTok Shop).
- Prepare and monitor daily order lists to ensure accurate and on-time fulfillment.
- Track and update delivery status; flag any delays or issues.
Inventory & Data Tracking
- Maintain and update spreadsheet-based inventory and sales trackers.
- Notify the E-commerce Operations Specialist of low-stock alerts or discrepancies.
Customer Service Support
- Assist in responding to customer inquiries, return/refund requests, and basic concerns in a professional and timely manner.
- Escalate complex or urgent issues when needed.
Coordination & Reporting
- Coordinate with warehouse and logistics partners for smooth order preparation and dispatch.
- Provide daily and weekly sales, inventory, and order status reports.
Other Tasks
- Help set up promotions, price changes, and online campaigns.
- Perform other related tasks as assigned to support the e-commerce team.
Key Qualifications
- College graduate or equivalent work experience in e-commerce, retail, or customer service.
- Preferably 1 year of experience in e-commerce support or related field (open to fresh graduates with strong interest).
- Proficient in Google Sheets/Excel and basic data management.
- Detail-oriented, organized, and able to meet deadlines.
- Good communication skills and a positive, team-oriented attitude.
Job Types: Full-time, Permanent
Pay: From Php20,000.00 per month
Benefits:
- Company events
- Employee discount
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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