Sales Team Manager

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive

The Sales Team Manager – Corporate Sales Support leads a team of Corporate Sales Support Representatives, ensuring they consistently deliver top-tier customer experiences while meeting performance targets. This role combines team leadership, performance management, process oversight, and hands-on sales coaching.

You'll monitor daily operations, support high-stakes client interactions, coordinate with internal departments, and ensure your team is equipped to succeed - particularly during Q4, when call volume and revenue opportunities peak.

Duties and Responsibilities:

Team Leadership & Coaching

• Supervise, mentor, and motivate a team of Corporate Sales Support Representatives to meet or exceed sales, service, and quality targets.
• Provide regular feedback, coaching, and skills training on consultative sales, call handling, and CRM best practices.
• Conduct daily or weekly huddles to communicate goals, share updates, and recognize team achievements.

Operational Oversight

• Oversee day-to-day inbound phone and digital lead management in HubSpot, ensuring timely and professional client engagement.
• Monitor call handling, lead conversion rates, and order accuracy; take corrective action when necessary.
• Manage scheduling, workload distribution, and staffing adjustments to maintain optimal coverage during peak periods.

Sales Performance Management

• Track team and individual KPIs (e.g., close rates, average response times, revenue contribution).
• Partner with the operations leadership team to develop and implement strategies for improving conversion rates and client satisfaction.
• Step in on complex or high-value client calls to support representatives and secure business.

Post-Sale Customer Experience

• Oversee resolution of post-sale service inquiries, including shipping issues, product discrepancies, and recipient concerns.
• Ensure team members maintain clear, timely, and professional communication with clients.
• Liaise with Fulfillment, Customer Support, and Sales teams to resolve escalated issues.

Process & System Management

• Ensure accurate and timely order processing in Shopify and other internal systems.
• Maintain data integrity in CRM (HubSpot) and Sales Trackers, ensuring complete and accurate documentation.
• Identify process bottlenecks and collaborate with leadership to implement improvements.

Qualifications:

• Minimum 3-5 years of experience in a sales or sales support leadership role (call center, inside sales, or corporate sales environment preferred).
• Strong leadership, coaching, and performance management skills.
• Excellent verbal and written communication abilities, with strong executive communication.
• Experience with CRM platforms (HubSpot strongly preferred).
• Familiarity with Shopify or other order processing systems is a plus.
• Ability to work under pressure during high-volume periods
• Willing to work onsite on a shifting schedule.