Sales Team Manager

4 days ago


Pasig, National Capital Region, Philippines FPS Innovation Labs Full time ₱900,000 - ₱1,200,000 per year
  • Career Opportunities
  • Thriving at FPS
  • Explore Our Locations

Employee Log in Candidate Log in to Connect

Mail

Operations

  • Manila, Philippines

Sales Team Manager | Corporate Sales Support

Ready to lead, inspire, and make impact? Join our team today and unleash your full potential

About Us
Full Potential Solutions (FPS)
is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values

  • Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
  • Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
  • Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
  • Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission
: To create conditions within which people can thrive

The
Sales Team Manager – Corporate Sales Support
leads a team of Corporate Sales Support Representatives, ensuring they consistently deliver top-tier customer experiences while meeting performance targets. This role combines team leadership, performance management, process oversight, and hands-on sales coaching.

You'll monitor daily operations, support high-stakes client interactions, coordinate with internal departments, and ensure your team is equipped to succeed - particularly during Q4, when call volume and revenue opportunities peak.

Duties And Responsibilities
Team Leadership & Coaching

  • Supervise, mentor, and motivate a team of Corporate Sales Support Representatives to meet or exceed sales, service, and quality targets.
  • Provide regular feedback, coaching, and skills training on consultative sales, call handling, and CRM best practices.
  • Conduct daily or weekly huddles to communicate goals, share updates, and recognize team achievements.

Operational Oversight

  • Oversee day-to-day inbound phone and digital lead management in HubSpot, ensuring timely and professional client engagement.
  • Monitor call handling, lead conversion rates, and order accuracy; take corrective action when necessary.
  • Manage scheduling, workload distribution, and staffing adjustments to maintain optimal coverage during peak periods.

Sales Performance Management

  • Track team and individual KPIs (e.g., close rates, average response times, revenue contribution).
  • Partner with the operations leadership team to develop and implement strategies for improving conversion rates and client satisfaction.
  • Step in on complex or high-value client calls to support representatives and secure business.

Post-Sale Customer Experience

  • Oversee resolution of post-sale service inquiries, including shipping issues, product discrepancies, and recipient concerns.
  • Ensure team members maintain clear, timely, and professional communication with clients.
  • Liaise with Fulfillment, Customer Support, and Sales teams to resolve escalated issues.

Process & System Management

  • Ensure accurate and timely order processing in Shopify and other internal systems.
  • Maintain data integrity in CRM (HubSpot) and Sales Trackers, ensuring complete and accurate documentation.
  • Identify process bottlenecks and collaborate with leadership to implement improvements.

Qualifications

  • Minimum 3-5 years of experience in a sales or sales support leadership role (call center, inside sales, or corporate sales environment preferred).
  • Strong leadership, coaching, and performance management skills.
  • Excellent verbal and written communication abilities, with strong executive communication.
  • Experience with CRM platforms (HubSpot strongly preferred).
  • Familiarity with Shopify or other order processing systems is a plus.
  • Ability to work under pressure during high-volume periods
  • Willing to work onsite on a shifting schedule.

Department Operations Role Non-Agent Locations Manila, Philippines

Contact FOX Talent Acquisition

Operations

  • Manila, Philippines

Sales Team Manager | Corporate Sales Support

Ready to lead, inspire, and make impact? Join our team today and unleash your full potential

Loading application form

Career site

  • Career Opportunities
  • Thriving at FPS
  • Explore Our Locations
  • Data & privacy

Locations

  • Kansas City, Missouri
  • Bogotá, Colombia
  • Davao, Philippines
  • Manila, Philippines
  • Pune, India

Employee login

  • SSO

Candidate Connect login

Already working at Full Potential Solutions?

Let's recruit together and find your next colleague.

blocks--auto-join--form#focusEmailField" data-blocks--auto-join--form-tooltip-login-value="Enter your email address" data-blocks--auto-join--form-tooltip-login-with-value="Login with %{email}"> blocks--auto-join--form#handleBefore turbo:submit-end->blocks--auto-join--form#handleComplete" action="/en/auto_join" accept-charset="UTF-8" method="post">


  • Sales Team Manager

    4 days ago


    Pasig, National Capital Region, Philippines Full Potential Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology...


  • Pasig, National Capital Region, Philippines Global Outsourcing Alliance Team, Inc. Full time ₱400,000 - ₱450,000 per year

    Role purpose:Lead the Philippines Office team by managing and overseeing the day-to-day operations. Ensure the team efficiently and effectively process all incoming workload, queries and escalations in line with our company guidelines and deadlines, ensuring a high level of professionalism and accuracy.Reports to: Key Relationships:Internal:...


  • Pasig, National Capital Region, Philippines The Sales Machine Full time ₱3,840,000 - ₱4,800,000 per year

    We're looking for a Virtual Sales Development Representative or Appointment Setterto join The Sales Machine and help drive growth through high-quality outreach and lead generation. If you're driven, curious, and ready to grow into a future Account Executive role, this is your chance to launch a rewarding career in tech sales.ResponsibilitiesEngage prospects...

  • Sales Team Leader

    4 days ago


    Pasig, National Capital Region, Philippines Budget Waste Services Full time ₱800,000 - ₱1,200,000 per year

    About usBudget Waste Services is an Australian-owned and operated waste management company. Our mission is to provide customised, sustainable, and efficient waste and recycling solutions for businesses across Australia. We invest in the latest technology to drive continuous improvement and efficiency while ensuring the safety of the greater community and...

  • Sales Team Leader

    7 days ago


    Pasig, National Capital Region, Philippines MEDICARE PLUS, INC. Full time ₱1,500,000 - ₱2,500,000 per year

    Aim to cultivate and nurture exceptional working relationships with service providers in the designated field.Engage in negotiations or support discussions with key essential services to optimize our cost structure.Prepare comprehensive annual, quarterly, and monthly updates on current competitors and potential business opportunities.Provide timely reports...

  • sales team leader

    4 days ago


    Pasig, National Capital Region, Philippines MEDICARE PLUS, INC. Full time ₱104,000 - ₱130,878 per year

    Job descriptionWould you like to join a company that truly values its employees? How would it feel to work in a space free from gender bias? Imagine the satisfaction of going home every day feeling happy and fulfilled. If this sounds like your ideal environment, submit your resume now at Medicare Plus Inc., where happiness at work is part of our...

  • Team Manager

    4 days ago


    Pasig, National Capital Region, Philippines Full Potential Solutions Full time ₱120,000 - ₱312,000 per year

    About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology...

  • Sales Team Lead

    3 weeks ago


    Pasig, National Capital Region, Philippines Snappr Inc. Full time

    At Snappr, we help businesses get visual content more easily, with higher quality, and at scale. We use the best technology to connect visual content creators; such as photographers, videographers, and image editors, with businesses that need their skills to tell the story of their products and services through all forms of visual content.We foster a culture...


  • Pasig, National Capital Region, Philippines NAIS CORP Full time ₱900,000 - ₱1,200,000 per year

    About the Role: We are looking for a highly motivated and experienced Outbound Sales Team Leader to join our growing team. If you have a passion for leading teams, driving performance, and hitting ambitious sales targets, this role is for you. Job description:Key Responsibilities:Lead and Motivate: Supervise and inspire a team of outbound sales...

  • Sales Team Lead

    2 days ago


    Pasig, National Capital Region, Philippines Bershaw Consultancy Full time $70,000 - $120,000 per year

    5+ years of experience in SalesAt least 1 year of experience as a Team LeadExperience in the biomedical or industrial equipment industry is preferredWilling to travelJob Type: Full-timeEducation:Bachelor's (Required)Experience:Team Lead: 1 year (Required)Sales: 5 years (Required)Willingness to travel:50% (Preferred)Work Location: In person