Order Desk Analyst

23 hours ago

Makati City, National Capital Region, Philippines Emapta Full time

Grow in Tech While Living Life on Your Terms

Thrive in a role where every detail matters-and your time outside work does too. Enjoy the best of both worlds: a rewarding career in software operations and the freedom to focus on what matters after hours. In this role, you'll join a team that values accuracy, collaboration, and flexibility-so you can grow professionally while maintaining a healthy work-life balance that keeps you at your best.

Job Description

As an Order Desk Analyst, you'll support the seamless processing of sales orders and renewals while collaborating with teams across Sales, Finance, Legal, and Professional Services. You'll help optimize systems, ensure data integrity, and maintain compliance-all while driving process excellence and business efficiency.

Job Overview

Employment type: Full-time

Shift: Night Shift, Weekends Off

Work setup: Onsite, Makati

Exciting Perks Await

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Night differential pay to maximize your earnings
  • Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • Ideally 4 years of experience in CRM (Salesforce), Quoting Administration (Salesforce CPQ), and/or Order Processing (DocuSign and/or IronClad)
  • Strong analytical skills with the ability to interpret large data sets and identify solutions
  • Keen attention to detail with a drive to execute tasks efficiently and accurately
  • Proven problem-solving ability and a bias toward business success
  • Adaptable and confident in fast-paced, evolving environments
  • Proficiency in Excel or Google Sheets
  • Strong sense of urgency with the ability to prioritize and meet deadlines
  • Available to work a full-time, 40-hour-per-week schedule

Your Daily Tasks

  • Support multiple departments through an internal case system for Salesforce and integrated tech stack issues or enhancements
  • Maintain data integrity and operational consistency across systems
  • Serve as a sales point of contact for auto-renewals, term renewals, and standardized deals
  • Partner with Sales, Professional Services, Finance, and Legal to manage business requirements in order processing
  • Develop best practices to align company data quality with business initiatives
  • Ensure compliance with revenue recognition and bookings policies for order processing and renewals
  • Manage updates to contract and agreement templates stored in CRM systems
  • Provide ongoing support for training and sales enablement

About the Client

Innovating Technology with a Human Touch

Our client is a global leader in social impact software solutions, empowering thousands of organizations worldwide to create meaningful change through technology. From nonprofits and foundations to public agencies, their platforms streamline operations, enhance collaboration, and drive measurable results. Guided by purpose and powered by innovation, they continue to redefine how software supports people who make a difference every day.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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