Service Desk Specialist

7 days ago

Makati City, National Capital Region, Philippines Microbase Inc Full time ₱150,000 - ₱300,000 per year

Responsibilities:

  • Frontline Duties: Operate switchboard, route calls, take messages, perform clerical tasks, manage mail, and distribute documents.
  • Administrative Tasks: Monitor and track office supply requests.
  • Service Desk Support: Ensure service desk agreements are met and assist the services team as needed.
  • Technical Service Management: Manage and track tickets, log engineers' schedules, record reimbursements, update schedules, coordinate client and engineer schedules, monitor SLA, handle customer complaints, monitor job orders, update clients, and safekeep project documentation.
  • Reporting: Update job order statuses, generate SLA and supply reports.
  • Other Duties: Perform additional tasks as assigned.

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