Service Desk Analyst L2

6 hours ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱400,000 - ₱600,000 per year

Company Description

Unisys is a global technology solutions provider dedicated to helping the world's leading organizations achieve innovation and business success. Through cutting-edge solutions in cloud, AI, digital workplace, logistics, and enterprise computing, Unisys empowers clients to challenge boundaries and reach their full potential. With a history spanning more than 150 years, Unisys continues to deliver exceptional value and breakthroughs. Visit to learn more about our legacy and expertise.

Role Description

This is a full-time on-site role for a Service Desk Analyst located in Pasig. The Service Desk Analyst will be responsible for providing technical support, resolving customer issues, and ensuring a high level of client satisfaction. Daily tasks include troubleshooting system and software issues, logging and managing service requests, and offering timely and effective customer support. The role also involves collaborating with internal teams to address complex problems and enhance the overall service delivery process.

Qualifications

  • Proficiency in Technical Support and Troubleshooting
  • Strong Analytical Skills to assess and resolve issues efficiently
  • Experience in Customer Service and Customer Support, ensuring excellent user experiences
  • Effective communication and interpersonal skills
  • Ability to work collaboratively in a fast-paced environment
  • Bachelor's degree in information technology, Computer Science, or related field is advantageous
  • Experience with IT service management tools is a plus

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