Service Desk Analyst L2

1 day ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱400,000 - ₱600,000 per year

Company Description

Unisys is a global technology solutions provider dedicated to helping the world's leading organizations achieve innovation and business success. Through cutting-edge solutions in cloud, AI, digital workplace, logistics, and enterprise computing, Unisys empowers clients to challenge boundaries and reach their full potential. With a history spanning more than 150 years, Unisys continues to deliver exceptional value and breakthroughs. Visit to learn more about our legacy and expertise.

Role Description

This is a full-time on-site role for a Service Desk Analyst located in Pasig. The Service Desk Analyst will be responsible for providing technical support, resolving customer issues, and ensuring a high level of client satisfaction. Daily tasks include troubleshooting system and software issues, logging and managing service requests, and offering timely and effective customer support. The role also involves collaborating with internal teams to address complex problems and enhance the overall service delivery process.

Qualifications

  • Proficiency in Technical Support and Troubleshooting
  • Strong Analytical Skills to assess and resolve issues efficiently
  • Experience in Customer Service and Customer Support, ensuring excellent user experiences
  • Effective communication and interpersonal skills
  • Ability to work collaboratively in a fast-paced environment
  • Bachelor's degree in information technology, Computer Science, or related field is advantageous
  • Experience with IT service management tools is a plus

  • Service Desk Analyst

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱40,000 - ₱60,000 per year

    Job Title: Service Desk AnalystJob Description:-Responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.-Typically provides technical support to external customers.-Applies basic diagnostic techniques to identify problems, investigate causes and...

  • Level 2 Service Desk Analyst

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

  • Junior Service Desk Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time ₱250,000 - ₱500,000 per year

    Are you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing Business Technology is looking for a Junior Service Desk Analyst (Project-based) .Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals,...

  • Service Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines PeoplePlusTech Inc. Full time ₱200,000 - ₱400,000 per year

    JOB TITLE:Service Desk Analyst – L1 (Cantonese Speaker)LOCATION:Quezon City, PhilippinesWORK HOURS:ShiftingSummaryWe are looking for a dedicated and customer-orientedL1 Service Desk Analystwho is fluent inCantoneseto join our IT support team. In this role, you will serve as the first point of contact for users requiring technical assistance. You will...

  • IT Service Desk Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱384,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: October 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and experiences) Must...

  • Service Desk Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per year

    Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

  • IT Service Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱104,000 - ₱130,878 per year

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • it service desk

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: November 7 or November 14, 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and...

  • IT Service Desk Analyst/Helpdesk/ Global desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱40,000 per year

    We are hiring for IT Service desk analyst role in Quezon CitySTART DATE: ASAP (Must be unemployed and willing to start this September)An IT Service Desk job involves providing technical support to users, troubleshooting hardware and software issues, and acting as a first point of contact for IT inquiries, ensuring smooth IT operations and user...

  • Service Desk Analyst

    5 days ago

    Makati City, National Capital Region, Philippines Atturra Full time ₱1,500,000 - ₱3,000,000 per year

    What you'll be doingThe Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient problem-solving and customer service skills to ensure a positive support experience. Analysts are expected to work within defined SLA timelines and...