Sr. IT Service Desk Analyst

Provide advanced IT support and troubleshooting for end-usersHandle escalated incidents and service requests via phone, email, or ticketing systemMentor and support junior Service Desk AnalystsDocument issues, resolutions, and knowledge base articles accuratelyEnsure timely escalation to higher-level teams when requiredDeliver excellent customer service with...

Job Title: Service Desk AnalystJob Description:-Responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.-Typically provides technical support to external customers.-Applies basic diagnostic techniques to identify problems, investigate causes and...

*What You'll Be Doing*The Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient problem-solving and customer service skills to ensure a positive support experience. Analysts are expected to work within defined SLA timelines...

JOB SUMMARYThe Service Desk Manager is responsible for ensuring that committed service level agreements with both internal and external customers are met through the effective and proactive identification and remediation of technical issues.DUTIES AND RESPONSIBILITIES• Serve as a point of escalation for technical issues and alerts and ensures efficient...

Company DescriptionUnisys is a global technology solutions provider dedicated to helping the world's leading organizations achieve innovation and business success. Through cutting-edge solutions in cloud, AI, digital workplace, logistics, and enterprise computing, Unisys empowers clients to challenge boundaries and reach their full potential. With a history...

Lead and manage a team of Service Desk Analysts across multiple shiftsDrive performance by monitoring KPIs, SLAs, and customer satisfaction metricsProvide coaching, mentoring, and performance evaluations for team membersManage escalations and coordinate with higher-level support teams as neededEnsure adherence to ITIL processes, company policies, and best...

Provide first-level IT support and troubleshooting for end-usersHandle service requests and incidents via phone, email, or ticketing systemEscalate unresolved issues to higher-level support teams when necessaryDocument issues, resolutions, and updates in the system accuratelyDeliver excellent customer service with clear and professional communicationSupport...

The Service Desk Manager is responsible for leading and managing a 24*7 service desk team to ensure thedelivery of high-quality technical support to our organization and its customers. This role involves overseeingday-to-day operations, optimizing processes, and fostering a customer-centric culture within the service deskteam. The Service Desk Manager will...

Job description:· Provides First and second-line investigation and diagnosis· Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines· Escalates unresolved incidents/service requests within agreed timescales· Logs relevant incident/service request details per Service desk procedures· Communicates with client...

Balance Tech and Life, All in One Career Be the frontline hero ensuring seamless IT operations for a fast-paced financial environment. Join a workplace that values both performance and peace of mind. Here, your expertise powers global technology systems while your free time remain yours. Enjoy a career that lets you grow in the IT field-without losing sight...