Service Desk Analyst

Company DescriptionUnisys is a global technology solutions provider dedicated to helping the world's leading organizations achieve innovation and business success. Through cutting-edge solutions in cloud, AI, digital workplace, logistics, and enterprise computing, Unisys empowers clients to challenge boundaries and reach their full potential. With a history...

Provide advanced IT support and troubleshooting for end-usersHandle escalated incidents and service requests via phone, email, or ticketing systemMentor and support junior Service Desk AnalystsDocument issues, resolutions, and knowledge base articles accuratelyEnsure timely escalation to higher-level teams when requiredDeliver excellent customer service with...

We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.A...

*What You'll Be Doing*The Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient problem-solving and customer service skills to ensure a positive support experience. Analysts are expected to work within defined SLA timelines...

Location: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleKey ResponsibilitiesSupervises the efforts of Service Desk teams within an assigned region.Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients...

JOB SUMMARYThe Service Desk Manager is responsible for ensuring that committed service level agreements with both internal and external customers are met through the effective and proactive identification and remediation of technical issues.DUTIES AND RESPONSIBILITIES• Serve as a point of escalation for technical issues and alerts and ensures efficient...

What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...

What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...

The TeamService Management or ITSM oversees the service desk, incident management, problem management, change management and IT asset management processes of DFI. As such, it serves as the frontline for providing IT services and addressing technical issues that may arise. It is responsible for managing and supporting enterprise-wide productivity tools such...

Job Responsibilities:Supports the operation of ticket dispatching and chat supportSupervises IT Service Management AssistantsManagement and Administration of ManageEngine Service DeskHandles all projects/enhancement of other service desk (Support Service Desk)Handles different tasks related to IT governance and complianceQualifications:Bachelors degree...