Service Desk Analyst

3 hours ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱40,000 - ₱60,000 per year

Job Title: Service Desk Analyst

Job Description:

-Responsible for providing the first line of post

-sales telephone technical support of hardware, systems, sub

-systems and/or applications for customers and/or employees.

-Typically provides technical support to external customers.

-Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

-Discover and document process and procedures, which needs to be published to the team or on the Knowledgebase

-Escalates complex problems to higher level of expertise within organization.

Good to Have:

  • 2yrs of relative experience Service Desk / TSR / Help Desk.

  • Good communication skills

  • Knowledge of Active Directory and ServiceNow is a plus

Job Types: Full-time, Permanent

Benefits:

  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid training

Work Location: In person

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