Benefits Specialist

4 days ago

Makati City, National Capital Region, Philippines Epic Healthcare Staffing Shared Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

About the Position:

Epic Staffing Group is looking for a(n) Benefits Specialist who will be responsible in reviewing deductions, track catchups, and collaborate with providers, internal teams, and external departments. Additionally, this role will assist in benefits presentations, support team members post-training, and participate in departmental projects and training sessions.

Core Functions:

  • Provide customer service via inbound and outbound calls, email, and text.
  • Serve as the primary contact for incoming calls.
  • Master QLE and benefits-related processes, including onboarding and offboarding.
  • Handle benefit inquiries requiring research (e.g., Summary Plan Description) and escalate complex issues.
  • Collaborate with providers, internal teams, and external departments on benefit-related matters.
  • Ensure accuracy of received documents and escalate as necessary.
  • Run weekly reports and follow up on benefits notices for renewals, extensions, and confirmations.
  • Ensure activation of benefits coverage and distribution of insurance cards.
  • Process benefit terminations in ADP and send COBRA packets as required.
  • Assist in reviewing benefit deductions and tracking catchups.
  • Participate in benefits presentations and assist in Q&A sessions.
  • Support benefits assistants through shadowing and guidance post-training.
  • Escalate concerns to senior team members or the Team Leader.
  • Attend required training and complete assigned departmental projects.

Experience and Education:

  • Bachelor's degree in HR, nursing, or a related field.
  • 1–2 years of HR or benefits-related experience.
  • Experience in high-volume customer service.
  • Familiarity with U.S. corporate benefits.
  • Advanced computer and communication skills.
  • Proven success in a fast-paced, high-growth environment.
  • Experience working with multiple benefits administration systems required.
  • Ability to work in a flexible hybrid arrangement combining office and remote work.

Knowledge, Skills, and Abilities:

  • Strong communication skills, both verbal and written.
  • Effective interpersonal and public communication skills.
  • Critical thinking skills for resolving complex benefit scenarios
  • Ability to manage multiple priorities and meet deadlines.
  • Strong team building and relationship-building skills.
  • Proficiency in Windows-based software, including Word, Excel, and Airtable.
  • Ability to perform under deadlines and high-performance expectations.

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