Customer Service Manager

5 days ago

Work from Home, Philippines Appliance Factory & Mattress Kingdom Full time ₱50,000 - ₱70,000 per year

Join the Nation's 7th Largest Independent Appliance Retailer

Be part of a recession-proof industry with huge growth potential We are looking for a goal-driven, innovative, and committed individual to support our business based in Colorado, USA. If you have strong soft skills and a positive mindset, you'll thrive in our collaborative work culture.

Why Join Us:

  • Permanent remote setup
  • Competitive salary
  • Stable and secure job
  • Career advancement opportunities
  • Year-end bonus
  • Join a growing team of nearly 50 remote contractors from the Philippines who have been working with us directly for over 3 years

Schedule:

Monday- Friday

8 AM to 5 PM MST (Colorado, USA)

Weekends duty depending on the operations need.

Job Title: Customer Service Manager (with Sales Background)

Job Overview: We are seeking a highly motivated Customer Service Manager with a sales background to lead our support operations, ensure excellent customer experience, and support sales performance through structured reporting and follow-through. This role requires an organized, proactive, and reliable leader who can manage people, projects, and processes with precision.

Key Responsibilities:

  • Lead, train, and mentor the customer service team to deliver exceptional service.
  • Oversee day-to-day customer service operations and maintain workflow efficiency.
  • Manage small to mid-size projects related to service improvement and sales support.
  • Create, analyze, and maintain accurate sales reports to support data-driven decisions.
  • Attend internal meetings, take clear notes, identify action items, and send them to the assigned individuals.
  • Coordinate, track, and follow up on action items using to ensure timely completion.
  • Collaborate closely with sales, operations, and other internal teams.
  • Resolve escalated customer issues with urgency and professionalism.
  • Identify process gaps and implement solutions to improve customer satisfaction and operational efficiency.
  • Ensure all customer service processes meet company standards, KPIs, and compliance guidelines.

Qualifications

  • Proven experience as a Customer Service Manager, Team Lead, or similar role.
  • Strong background in sales or sales operations.
  • Excellent communication, leadership, and organizational skills.
  • Strong experience in project coordination and follow-through.
  • Analytical mindset with experience creating reports and interpreting data.
  • Proficiency with tools such as CRM platforms, customer support systems, and is an advantage.
  • Ability to work independently in a fast-paced remote environment.
  • 3+ years of experience as an Executive Assistant, Project Manager, or in a similar role.
  • Strong organizational and time-management skills.
  • Proficiency in project management tools (e.g.,) and GSuite.
  • Excellent written and verbal communication skills.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong problem-solving and critical-thinking abilities
  • Typing Speed is not lower than 40 WPM

Technical Requirements:

  • Own computer setup at home with dual monitors
  • High-speed internet connection
  • Backup device/battery and internet connection
  • Webcam (on-camera required during working hours)
  • USB-type headset with noise-cancellation feature
  • Dedicated workspace free from noise and distractions

Job Type: Full-time

Pay: Php50, Php70,000.00 per month

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Please submit a link to your 1-minute video introduction showcasing your background, relevant experience, and why you're a great fit for this role.

Experience:

  • Management: 3 years (Required)

Work Location: Remote

  • Service Manager

    1 week ago

    Work from Home, Philippines Vancouver Appliance Service Pros Full time ₱248,000 - ₱323,000 per year

    We are seeking a highly organized and proactive Remote Service Manager to ensure the seamless operation of our appliance service business. You will be the operational backbone, owning critical processes from warranty claims and parts logistics to customer escalations and performance analytics. Your goal is to drive efficiency, maximize revenue collection,...

  • Customer Service Manager

    7 days ago

    Work from Home, Philippines MUVR Full time

    Position OverviewWe're seeking a Customer Service Manager to lead our support operations and ensure exceptional experiences for customers, providers, and partners. You will oversee a team of Team Leads and Customer Support Representatives, drive SLA compliance, and serve as the escalation point for high-risk or sensitive cases.Key ResponsibilitiesLead,...

  • Performance Manager

    5 days ago

    Work from Home, Philippines DME Service Solutions Full time $50,000 - $120,000 per year

    CLICK THE LINK for direct application and complete job description:About DME Serve:We are DME, a healthcare BPO leader delivering customized, HIPAA-compliant workforce solutions that enhance productivity and customer experiences. Driven by our core values, we help companies across industries understand customer needs and develop innovative solutions. Our...

  • Customer Service

    24 hours ago

    Work from Home, Philippines Al Tannan Full time

    Job Description:We are looking for a Customer Service / Admin Assistant with strong English communication skills and basic Excel knowledge to support our day-to-day operations. The ideal candidate is organized, responsive, and can handle both customer interactions and administrative tasks efficiently.Responsibilities:Handle customer inquiries via phone,...

  • customer service

    1 day ago

    Work from Home, Philippines H&H Medical Supply Full time

    Job description:About the RoleWe are looking for a dedicated and detail-oriented Customer Service & Billing Specialist to join our team remotely. In this role, you will provide top-notch customer support while handling order processing and billing with precision using QuickBooks and operative systems. If you have strong communication skills, a...

  • Customer Service Representative

    7 days ago

    Work from Home, Philippines Irecon Marketing Full time

    Job Title: Customer Service RepresentativeDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Full-Time, Preferred from Metro Manila (Night Shift)About 310 Nutrition310 Nutrition is a U.S.-based health and wellness company committed to helping individuals achieve their fitness and lifestyle goals through premium meal replacement shakes,...

  • Customer Service Representative

    1 week ago

    Work from Home, Philippines Comrise Full time ₱150,000 - ₱250,000 per year

    About the Role: Are you passionate about helping people and making a difference every day? We're looking for a friendly, solution-oriented Customer Service Representative to join our team As the voice of our company, you'll be the first point of contact for our customers, helping them with questions, solving problems, and ensuring they have a seamless and...

  • Customer Service Representative

    1 week ago

    Work from Home, Philippines Smart Outsourcing Solution Full time ₱720,000 - ₱960,000 per year

    We are seeking a Spanish-speaking Customer Service Representative who excels in communication, empathy, and attention to detail. The ideal candidate will have a strong background in customer service, a passion for helping others, and the ability to manage interactions across phone, chat, and email with professionalism and care.As the voice of our brand for...

  • Customer Service Representative

    7 days ago

    Work from Home, Philippines Posh Baby and Kids Full time ₱38,000 - ₱60,000 per year

    This is not a VA Agency/BPO, etc. You will be directly hired to work with us THIS IS A POSITION THAT REQUIRES YOU TO HAVE AT LEAST 6 MONTHS OF WORKING FOR AN E-COMMERCE COMPANY AND HAVE SHOPIFY AND ZENDESK/GORGIAS EXPERIENCE. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE ABOVE-MENTIONED QUALIFICATIONS, AS WE WILL AUTOMATICALLY REJECT YOUR APPLICATION. This is...

  • Customer Service

    1 week ago

    Work from Home, Philippines Outdesk Full time ₱480,000 per year

    Job BriefWe are seeking a reliable, full-time Customer Service to handle daily order processing, sales invoicing, credit issuance, and administrative support. The role requires extreme attention to detail, accuracy in data entry, and crucial hands-on experience using NetSuite for accounting and order management. This position is responsible for managing...