Back Office Operations Supervisor

2 weeks ago

Makati City, National Capital Region, Philippines International HR Institute Full time ₱720,000 - ₱960,000 per year

We are looking for a BPO SUPERVISOR - Engineering Back Office

Qualifications:

  • Bachelor's degree in Civil Engineering or related field.
  • At least 5 years of experience in a BPO supervisory or similar role.
  • Advantageous to have exposure to engineering, construction, or infrastructure project workflows, including drawings/document tools and KPI dashboarding platforms (e.g., Trello, Power BI).
  • Skilled in managing workflows, task allocation, KPIs, and quality checks.
  • Strong leadership in supervising multi-disciplinary teams and driving service excellence.
  • Effective communicator with experience liaising with international stakeholders.
  • Ability to streamline processes, resolve bottlenecks, and ensure timely, high-quality outputs.

Duties & Responsibilities:

  • Oversee day-to-day back-office operations, managing engineering support tasks such as drawings, reports, etc.
  • Define and monitor KPIs, track workflows using dashboards, and lead performance reviews to ensure timely, high-quality output.
  • Supervise a team, manage schedules and priorities, and foster a culture of accountability and service excellence.
  • Ensure deliverables meet company standards through quality checks and continuous process improvements.
  • Act as liaison with international engineering managers and internal teams to align outputs with business needs.

Work Setup: Monday to Friday onsite, Saturday WFH, day shift.

Location: Makati City

Benefits: Competitive package to be discussed during the client interview.

Job Type: Full-time

Pay: Php60, Php80,000.00 per month

Application Question(s):

  • How much is your expected salary?

Experience:

  • BPO Supervisor or related: 5 years (Preferred)
  • engineering exposure: 1 year (Preferred)

Work Location: In person

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