csr back office

23 hours ago

Makati City, National Capital Region, Philippines Zirconia Inc Full time ₱250,000 - ₱350,000 per year

About the role

We are seeking a dedicated and customer-focused CSR Back Office professional to join our dynamic team at Zirconia Inc' in Makati City Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service and administrative support to our clients, ensuring a seamless experience from start to finish.

What you'll be doing

  • Handling inbound customer inquiries and requests via phone, email, and chat
  • Providing accurate information and resolving customer issues in a timely and professional manner
  • Documenting customer interactions and maintaining detailed records
  • Assisting with administrative tasks such as data entry, reporting, and filing
  • Collaborating with cross-functional teams to ensure customer needs are met
  • Continuously identifying opportunities for process improvement and contributing to the enhancement of customer service

What we're looking for

  • 1-2 years of experience in a customer service or administrative support role
  • Strong communication and interpersonal skills, with the ability to interact with customers in a polite and professional manner
  • Excellent problem-solving and critical-thinking skills to effectively address customer inquiries
  • Proficient in using Microsoft Office Suite (Word, Excel, Outlook)
  • Adaptable and able to thrive in a fast-paced, dynamic environment
  • A team player with a positive and proactive attitude

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