L2 Support

2 days ago

Ayala Alabang, National Capital Region, Philippines UPTC Full time ₱600,000 - ₱1,200,000 per year
  • Research issues not able to be resolved by Tier 1 and identify system fault
  • Provides initial fault isolation and proposes resolution for approval by senior
  • team members to limit and address issues promptly.
  • Prepare additional detailed information for Tier 3 on issues that require dev
  • involvement
  • Create support commands/scripts/workarounds to resolve customer issues
  • Support issue resolution with various Internal Admin Tools (IAT)
  • Respond to more advanced issues escalations promptly and appropriately, per
  • Helix's internal processes, procedures and systems.
  • Reach out proactively to senior agents and supervisors with questions to ensure
  • solid understanding and growth of systems, processes and procedures.

  • L2 Support

    4 days ago

    Ayala Alabang, National Capital Region, Philippines HHI Full time ₱360,000 - ₱480,000 per year

    Key Responsibilities:Investigate and resolve escalated issues from Tier 1 supportPropose fixes and document fault isolations for senior team reviewPrepare technical details for Tier 3 escalations (e.g., bugs or dev tickets)Use internal admin tools and support scripts to resolve customer issuesCollaborate cross-functionally and communicate resolutions...

  • L2 Support

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Tranzend Solutions Trading Corporation Full time ₱900,000 - ₱1,200,000 per year

    QualificationsTechnical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)With 2-3 years of relevant experience.Solid organization and coordination skills.Outstanding research and problem-solving skills.Excellent verbal &...

  • L3 Application Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱120,000 - ₱180,000 per year

    JOB DESCRIPTIONPosition Title: L3 Application Support (Full Stack)Location: Alabang MuntinlupaWork setup: HybridShift: Mid ShiftI. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists orthe overall purpose of the job.)● Last level of application support that performs deep analysis, troubleshoots, modifies thecode and data of...

  • Application Support Engineer

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines UPTC Full time $104,000 - $130,878 per year

    Job Qualifications:Bachelor's degree in Computer Science, Engineering, IT, or a related field, or other degrees with substantial relevant experience.At least (3) years of experience in computer programming, analysis and troubleshooting application. (Non-negotiable)Has at least one (1) year of experience in Level 2 Application Support, Incident Management,...

  • Expert Technical Support Professional

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000

    IT Support SpecialistWe are seeking an experienced IT support specialist to join our global team.About the RoleProvide first-level technical support to our global workforce during night shift hours.Act as the first point of contact for employees seeking technical assistance via ticketing system, email and chat.Troubleshoot hardware, software and network...

  • Application Support

    3 weeks ago

    Ayala Alabang, National Capital Region, Philippines UPTC Full time

    QualificationsEducationBachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience.ExperienceHas at least (3) years of experience in computer programming, analysis and troubleshooting applicationHas at least one (1) year of...

  • Global Technical Operations Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱700,000 - ₱1,000,000

    Job DescriptionWe are seeking an experienced IT professional to join our team as a Senior Support Engineer. As a key member of our technical operations group, you will play a crucial role in securing and optimizing IT operations for our company and its clients.Your primary responsibility will be to provide level 2 support for all aspects of IT systems and...

  • Cloud Infrastructure Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines beBeeInfrastructure Full time ₱800,000 - ₱1,000,000

    Infrastructure Engineer OpportunityWe are seeking an experienced Infrastructure Engineer to join our team. As an Infrastructure Engineer, you will be responsible for designing, provisioning, and maintaining cloud infrastructure.Key Responsibilities:Design and provision cloud infrastructure, with a focus on scalability and reliability.Build and maintain CI/CD...

  • IT Cloud Architect

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines beBeeCloudInfrastructure Full time ₱7,200,000 - ₱9,600,000

    We're seeking a seasoned IT Systems Engineer to join our team. As a key member, you'll play a vital role in designing, maintaining, and optimizing cloud and hybrid environments that support financial trading operations.This remote position is ideal for a cloud infrastructure expert with deep experience in Microsoft Azure and M365. You'll be responsible for...