L2 Support

3 days ago

Ayala Alabang, National Capital Region, Philippines HHI Full time ₱360,000 - ₱480,000 per year

Key Responsibilities:

  • Investigate and resolve escalated issues from Tier 1 support
  • Propose fixes and document fault isolations for senior team review
  • Prepare technical details for Tier 3 escalations (e.g., bugs or dev tickets)
  • Use internal admin tools and support scripts to resolve customer issues
  • Collaborate cross-functionally and communicate resolutions clearly
  • Continuously learn and grow technical and product knowledge

Qualifications:

  • 2–3 years in a technical support or similar role
  • Familiar with software tools and concepts: HTML, JavaScript, SQL, WordPress, Exponea/CRM tools, Word, Excel, cloud platforms (Azure or GCP)
  • Excellent communication, organization, and problem-solving skills
  • Experience in healthcare or software industry is a plus
  • Technical support or specialist experience preferred

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • How much is your expected salary?

Experience:

  • L2 Support : 2 years (Required)
  • support commands workarounds to resolve customer issues: 2 years (Required)

Work Location: In person

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