
L2 Support
4 days ago
Key Responsibilities:
- Investigate and resolve escalated issues from Tier 1 support
- Propose fixes and document fault isolations for senior team review
- Prepare technical details for Tier 3 escalations (e.g., bugs or dev tickets)
- Use internal admin tools and support scripts to resolve customer issues
- Collaborate cross-functionally and communicate resolutions clearly
- Continuously learn and grow technical and product knowledge
Qualifications:
- 2–3 years in a technical support or similar role
- Familiar with software tools and concepts: HTML, JavaScript, SQL, WordPress, Exponea/CRM tools, Word, Excel, cloud platforms (Azure or GCP)
- Excellent communication, organization, and problem-solving skills
- Experience in healthcare or software industry is a plus
- Technical support or specialist experience preferred
Job Type: Full-time
Pay: Php30, Php40,000.00 per month
Benefits:
- Company events
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Work from home
Application Question(s):
- How much is your expected salary?
Experience:
- L2 Support : 2 years (Required)
- support commands workarounds to resolve customer issues: 2 years (Required)
Work Location: In person
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