L2 Support

2 days ago

Ayala Alabang, National Capital Region, Philippines Tranzend Solutions Trading Corporation Full time ₱900,000 - ₱1,200,000 per year

Qualifications

  • Technical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)
  • With 2-3 years of relevant experience.
  • Solid organization and coordination skills.
  • Outstanding research and problem-solving skills.
  • Excellent verbal & written communication skills
  • Able to utilize internal communication tools to align with all stakeholders to perform requested tasks
  • Prior work experience as a technical specialist preferred but not required
  • Prior work experience in healthcare and/or software industry preferred but not required

Job Description

  • Research issues not able to be resolved by Tier 1 and identify system fault

o Provides initial fault isolation and proposes resolution for approval by senior

team members to limit and address issues promptly.

  • Prepare additional detailed information for Tier 3 on issues that require dev

involvement

  • Create support commands/scripts/workarounds to resolve customer issues
  • Support issue resolution with various Internal Admin Tools (IAT)
  • Respond to more advanced issues escalations promptly and appropriately, per

Helix's internal processes, procedures and systems.

  • Reach out proactively to senior agents and supervisors with questions to ensure

solid understanding and growth of systems, processes and procedures.

Job Type: Full-time

Work Location: Hybrid remote in Alabang

  • L2 Technical Support

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Directio PHL, Inc. Full time ₱60,000 - ₱70,000 per year

    Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...

  • L2 Technical Support

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Ascendion Full time ₱250,000 - ₱500,000 per year

    Qualifications:With 2-3 years of relevant experience.Technical aptitude or familiarity with software concepts such as: HTML, JavaScript WordPress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)Role Summary:The L2 Technical Support Specialist will be responsible for providing level 2 support for Uprise &...

  • L2 Technical Support

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱300,000 - ₱600,000 per year

    Job Title: L2 Technical SupportLocation: Alabang, Muntinlupa (Hybrid - 3x per week RTO)Mode of Hiring: Contract (6 months Extendable)Shift: DayJob Description:Research issues not able to be resolved by Tier 1 and identify system faultProvides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues...

  • L2 Application Support Engineer

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Radix Systems Services Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARYThe Level 2 Application Support Engineer serves as the final escalation point for application issues in production environments. This role requires strong analytical and development skills to investigate, troubleshoot, and resolve complex application issues. The position supports incident, problem, and change management processes and contributes...

  • L2 Support

    3 days ago

    Ayala Alabang, National Capital Region, Philippines HHI Full time ₱360,000 - ₱480,000 per year

    Key Responsibilities:Investigate and resolve escalated issues from Tier 1 supportPropose fixes and document fault isolations for senior team reviewPrepare technical details for Tier 3 escalations (e.g., bugs or dev tickets)Use internal admin tools and support scripts to resolve customer issuesCollaborate cross-functionally and communicate resolutions...

  • L2 Support

    15 hours ago

    Ayala Alabang, National Capital Region, Philippines UPTC Full time ₱600,000 - ₱1,200,000 per year

    Research issues not able to be resolved by Tier 1 and identify system faultProvides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues promptly.Prepare additional detailed information for Tier 3 on issues that require devinvolvementCreate support commands/scripts/workarounds to resolve customer...

  • L2 Support Engineer

    14 hours ago

    Ayala Alabang, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱1 - ₱2 per year

    DAY ONE, FULLY COVERED (AND FULLY FED)Enjoy free daily lunch and HMO with medical coverage right from the start.Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company eventsGrowth &...

  • IT Helpdesk Support L2

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Electrodry Full time ₱900,000 - ₱1,080,000 per year

    DAY ONE, FULLY COVERED (AND FULLY FED) Enjoy free daily lunch and HMO with medical coverage right from the start.Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company eventsGrowth &...

  • L3 Application Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱120,000 - ₱180,000 per year

    JOB DESCRIPTIONPosition Title: L3 Application Support (Full Stack)Location: Alabang MuntinlupaWork setup: HybridShift: Mid ShiftI. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists orthe overall purpose of the job.)● Last level of application support that performs deep analysis, troubleshoots, modifies thecode and data of...

  • L3 Application Support

    6 days ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time ₱30,000 - ₱60,000 per year

    Job Summary:We are hiring a Level 3 Application Support Engineer who will serve as the final escalation point for complex production issues across enterprise systems. This role requires advanced troubleshooting, code-level analysis, and leadership in incident, problem, and change management. You will work closely with internal teams and external stakeholders...