Encompass Administrator

Optimize Systems, Support Homeownership

Build mortgage solutions that keep operations running and dreams moving. In the fast-paced world of mortgage tech, balance is everything. This opportunity lets you make a difference while still having time for what matters most. Enjoy a career where your skills are valued, your time outside work is respected, and your growth is supported-all within a stable, full-time role.

Job Description

As an
Encompass
Administrator,
you will support critical business processes within the LOS team by leveraging your mortgage experience and system expertise. You'll enhance the platform through system evaluations, implementation of improvements, and troubleshooting-all while ensuring seamless collaboration with internal stakeholders.

Job Overview

Employment type: Full-time

Shift: Night shift (8 PM to 5 AM / 9 PM to 6 AM), Weekends off

Work setup: Onsite, Ortigas/Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office locations in Makati and Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• (Want to know more? Visit
  
  )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• High school diploma or equivalent required.
• At least
  5 years of hands-on experience with loan software systems
  , including configuration, troubleshooting, and process optimization.
• Minimum of
  5 years' experience using Encompass
  , with proven ability to build input forms, create business rules, and manage system workflows.
• 5+ years of experience in the mortgage industry
  , covering origination, processing, underwriting, and servicing.
• Strong understanding of the complete loan lifecycle, from point of sale through servicing and secondary markets.
• Advanced knowledge of real estate lending regulations and compliance standards, ensuring accuracy and adherence to industry requirements.
• Familiarity with JIRA or similar workflow-tracking tools is an advantage.
• Excellent communication and collaboration skills, with the ability to partner effectively with cross-functional teams and system stakeholders.

Your Daily Tasks

• Work with applicable business units to identify areas of improvement, implement changes, and maintain input forms, business rules, major releases, loan programs, disclosures, HMDA support, servicing transfers, and other Encompass functions
• Evaluate the Encompass system and its integrations to improve business workflows
• Design and implement change requests by creating or updating input forms and business rules
• Troubleshoot and resolve system functionality issues
• Track updates and deadlines using the project management system
• Stay up to date on key Encompass trends and Ellie Mae initiatives
• Collaborate with the .Net Team and Product Manager for incoming requests
• Ensure updates do not negatively affect system functionality
• Act as an escalation point for general inquiries and troubleshooting requests from Support

About the Client

Our client is
a leading mortgage company in the U.S.,
dedicated to simplifying the homeownership process through technology and industry expertise. With a focus on customer experience and operational excellence, they empower clients and employees alike to reach their financial goals. Join their dynamic team that values innovation, growth, and making dreams of homeownership a reality.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024,
Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #
EmaptaEra