Salesforce Administrator

SERV2554

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role:

This role reports to the Director of Technology Services and Applications and is responsible for the execution of projects that may encompass configuration, customization, and

implementation of Salesforce applications and 3rd party integrations. Additional responsibilities will include maintenance of and collaboration with internal stakeholders and team members to build innovative solutions that support business objectives, strategies, and processes for continuous improvement. A successful Salesforce Administrator will exemplify and champion our client's values of providing quality service and recommendations to all associates and clients.

Work hours: 9:00 PM to 6:00 AM PH Time

Work set-up: Remote

What you'll do:

● Administration of Salesforce to support business needs and growth by maximizing the use of Salesforce features and efficiencies and implementing and configuring system upgrades.

● Reviewing and analyzing current Salesforce processes with intentions to implement change management initiatives that will improve the user experience and increase productivity.

● Analyzing, designing, and/or implementing innovative solutions to support new business requirements and requests by internal stakeholders for new and existing applications systems.

● Maintaining subject matter expertise by keeping abreast of industry best practices and new Salesforce features and functionality. Will provide recommendations for process improvements and methods of new efficiencies gained through new features and updates to the Salesforce platform.

● Building and maintaining documentation on the current state of our Salesforce Org, processes, security, objects, fields, flows, etc.

● Handle all basic administrative functions including user account maintenance, reports and dashboards, flows, and other routine tasks.

● Support end-users with technical support and training Consult with company-wide, internal stakeholders on new requirements and optimization of existing capabilities.

● Conduct analysis, design, evaluation, modification, testing, and implementation of current and new software support systems across functional areas.

● Document Salesforce requirements in a clear and unambiguous manner: complete, consistent, concise, comprehensible, and traceable.

What You Bring:

● 3+ years of Salesforce experience

● Must have demonstrable experience with Salesforce Flow

● Salesforce Administrator Certification

● Excellent comprehension, verbal and written communication skills

● Outstanding client service skills through timely execution of daily requests and quick resolution to issues

● Adaptability to dynamic environments and shifting demands

● Critical thinking skills and inquisitiveness to challenge the 'status-quo' and requests; fostering the best possible outcomes for the business

● Must be able to initiate and collaborate on projects

● A self-starter that is highly capable of working in a remote location with a virtual team

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the person for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

What You'll Get:

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find

an environment that nurtures learning and provides opportunities for growth. You'll have the

opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.