Ecommerce/Delivery Service Officer

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Goldilocks Bakeshop Inc. Full time ₱300,000 - ₱600,000 per year
Job description

Qualification / Skills


• College graduate.


• Considerable working knowledge in PowerPoint or Google Slides.


• Good communication skills, with confidence and ability to engage customers.


• Tech-savvy, proficient in use of modern technology, specifically computers, apps, mobile devices.


• Ability to use communication tools such as Viber, Messenger, Email, etc.


• Knowledge in use of ecommerce and food-delivery platforms (Food Panda, Grab Food, etc.)

Responsibilities


• Ensure effective and efficient delivery operations of stores by conducting trainings, preparing, reviewing and managing processes.


• Create and develop training calendar, and conduct on-boarding training for new stores, and refresher training for existing stores.


• Audit and assess store processes by scheduling, store visits.


• Come up with analysis, insights and recommendations on improvement of store delivery processes.


• Implement programs and store promotions for delivery channels and aggregators.


• Manage issues and concerns with aggregators, and coordinates with other departments in ensuring proper and immediate resolution.


• Coordinate with other departments, agencies and/or third-party affiliates in relation to GDS website and aggregator issues and concerns.

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