Service Delivery Specialist

1 week ago

Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

I DUTIES AND RESPONSIBILITIES

  • Involved in the creation Service Level Agreements
  • Facilitates periodic evaluation and negotiation of SLA's.
  • Translates customer requirements into working instructions for Service Delivery.
  • Mitigating and solving escalations with urgency and determination
  • Provide regular update to customers for on-going activities such as Incident/Problem resolution, service request, activities related to Change Request, etc.
  • Provide detailed reports related to service delivery performance
  • Building and maintaining client relationships.
  • Ensuring that quality services are delivered with regard to the agreed SLA.
  • Manages delivery and lifecycle of services for business strategy development
  • Identify and analyze issues based on feedbacks provided by customers and be able to formulate plans in eliminating bottlenecks

II.     QUALIFICATIONS

A.     Minimum Education

  • Graduate of any four- or five-year collegiate course preferably in the field of Information and Communication Technology

B.     Minimum Experience/Training

  • At least 2 years of experience of being technical support engineer is preferred
  • At least 2 years customer facing service delivery management or project management experience is preferred
  • Fresh grads are welcome to apply
  • Work related experience performing ICT Project Management and/or Service Management is preferred
  • Preferably ITIL certified

C.     Competency

  • Basic ICT Knowledge covering network and information security an advantage

  • Technical Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Service IT+ Inc. Full time ₱400,000 - ₱600,000 per year

    Join ServiceIT+ as a Technical SpecialistKickstart or grow your IT career with a passionate team dedicated to delivering top-tier tech support and solutions.We're looking for highly motivated individuals eager to build their expertise inCybersecurityorIT Service & Asset Management (ITSM/ITAM).What You'll Do:Provide excellent technical support to ServiceIT+...

  • Service Assurance Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines BCM One Full time ₱300,000 - ₱600,000 per year

    Join our growing team at BCM One, a global leader in telecommunications, as a Data NOC Tier 1 Specialist, internally referred to as a Service Assurance Specialist. In this vital role, you will be responsible for managing technical customer service issues related to data repair and network performance. Your responsibilities will include opening and managing...

  • Service Engineer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Energy Specialist Full time ₱250,000 - ₱500,000 per year

    Job description:We are looking for Field Service EngineerPreferably with experience in Access control system, CCTV, Fire Suppression system, & FDAS installation and Maintenance.About the Company:It's a challenge to build a sustainable business that will stand the test of time. Energy Solution Company (ESCO) provides management support and expertise to help...

  • Manager, Service Delivery

    1 week ago

    Makati City, National Capital Region, Philippines TTEC Full time ₱250,000 - ₱500,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery Manager working onsite in Five Ecom, Pasay, Philippines you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the...

  • Warehouse Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Delivery Hero Full time ₱30,000 - ₱60,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Project Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Kroll Global Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Project Specialist will play a vital supporting role in ensuring the smooth execution of service delivery and workflow operations. This position focuses on administrative coordination, documentation, scheduling, and communication support for Project Manager I and the broader team.The Project Specialist assists in tracking project milestones, preparing...

  • Warehouse Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Delivery Hero Full time ₱1,500,000 - ₱3,000,000 per year

    Company Description "To be the most loved everyday food and groceries destination" - that's our mission at foodpanda.foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new...

  • Delivery Driver

    2 weeks ago

    Makati City, National Capital Region, Philippines SaladStop Group Full time ₱15,000 - ₱20,000 per year

    Good Eats by SSI,a subsidiary of Rustan's Group of Companies is currently looking for Delivery Crew. Must be willing to be assigned at Makati City.Duties And ResponsibilitiesEnsuring accurate and timely delivery of food and beverage products to customers or store locations.Includes preparing orders for dispatch, handling products with care, maintaining...

  • Delivery Crew

    2 weeks ago

    Makati City, National Capital Region, Philippines Specialty Food Retailer's Inc Full time ₱15,000 - ₱20,000 per year

    Good Eats by SSI,a subsidiary of Rustan's Group of Companies is currently looking for Delivery Crew. Must be willing to be assigned at Makati City.Duties and Responsibilities:Ensuring accurate and timely delivery of food and beverage products to customers or store locations.Includes preparing orders for dispatch, handling products with care, maintaining...

  • IT Delivery Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱1,200,000 - ₱1,320,000 per year

    Overview:We are seeking an experienced IT Delivery Manager with a strong technical background in Java and .NET technologies to oversee the successful delivery of software solutions across multiple projects. The ideal candidate has experience in the insurance or related financial services industry, demonstrating the ability to manage complex systems, multiple...