Accounts Receivable Coordinator

Turn Numbers into Impact in the World of Property Innovation

Redefine your career in the fast-moving world of commercial real estate technology. Join a global team transforming how properties, leases, and ledgers connect in the cloud. From your home base, collaborate with experts worldwide to keep portfolios balanced, payments flowing, and innovation at the heart of every transaction you manage.

Your Role in Revolutionizing Real Estate

Be part of our client's team as an Accounts Receivable Coordinator, handling customer collections, ensuring invoices are accurate and paid on time, and supporting reporting accuracy. You'll engage directly with clients, manage subscription and contract billing, and maintain streamlined operations that keep the business moving forward.

Career Snapshot

Employment Type: Full-time

Shift: Day shift, weekends off

Work Setup: Permanent Work-from-Home

What Awaits You

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Permanent WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free access to Makati and Ortigas office gyms with personal trainer
• Exclusive Emapta lifestyle perks (hotel, restaurant discounts, and more)
• Employee referral incentives
• 20 annual leaves (5 convertible to cash)
• Standard government and Emapta benefits
• Engaging activities and diverse, supportive work culture
• Mentorship from global leaders and career growth opportunities

What You'll Bring to the Team

Technical Skills

• At least 3 years of relevant experience
• Proven background in debt collection; confident in making outbound calls and negotiating payment resolutions
• Proficient in using Salesforce to manage accounts, track invoices, and document collection activities
• Experienced in monthly, quarterly, and annual management accounting routines
• Knowledgeable in accounting systems and the Microsoft Office Suite
• Excellent organizational and administrative skills with strong attention to detail
• Strong time management, planning, and prioritization skills with the ability to handle multiple projects simultaneously

Personal Attributes

• Drive: Passionate about achieving goals, taking initiative, and working efficiently
• Resilience: Adaptable under pressure, embraces challenges, and learns from setbacks
• Self-Awareness: Coachable, empathetic, and open to feedback to foster a positive team culture
• Insight: Possesses a business-owner mindset with a strong understanding of customers and markets, driving continuous growth and learning

What You'll Do Every Day

Customer Contact & Debt Collection

• Call customers who are more than 14 days overdue to arrange payment, regardless of debt size
• Maintain accurate records of customer interactions, commitments, and escalations
• Collaborate with the Senior Accounts Receivable Coordinator to escalate high-risk overdue accounts

Invoice Management

• Generate and issue customer invoices accurately and on time
• Verify invoice details for billing errors or discrepancies and escalate issues when necessary
• Respond to customer inquiries regarding invoices and assist with payment clarification
• Track unpaid invoices and follow up through email and phone to ensure timely payment
• Reconcile customer payments against invoices to maintain accurate financial records

Subscription Management

• Support the preparation and issuance of subscription-based invoices, ensuring correct pricing and billing terms
• Process subscription updates such as renewals, downgrades, or cancellations, and reflect changes in the system
• Coordinate with the Customer Success team to ensure correct billing for new and existing customers, including discounts and renewals
• Address and resolve customer inquiries related to subscription billing and escalate complex issues when needed

Contract Management

• Ensure invoices comply with contract terms, including correct pricing, discounts, and payment schedules
• Maintain accurate customer records in Salesforce and reflect contract amendments in invoices
• Verify billing terms before invoice issuance and escalate discrepancies as necessary
• Follow up with customers to enforce contract payment terms and escalate non-payment risks

Accounts Receivable

• Take ownership of the debtor ledger across all entities and ensure all debts over 14 days have an action plan communicated to the Senior Accounts Receivable Coordinator
• Circulate updated debtor ledgers twice a week
• Utilize Credithound to manage and track outstanding customer debts

AR Reporting

• Review customer remittances, subscriber reports, and cash collections, and communicate discrepancies
• Prepare weekly reports for the #dailycash channel on customer payments received

Operational Excellence

• Manage the billing email inbox and ensure all customer queries are addressed promptly
• Reconcile all incoming customer payments across bank accounts daily
• Oversee and optimize payment processing systems for efficiency and accuracy

Continuous Improvement

• Identify and implement opportunities for automation and process efficiency across systems, particularly leveraging AI solutions

About the Client

Our client is the world's leading commercial property platform-trusted by over 1,300 companies and managing 275,000+ leases globally. Headquartered in New Zealand with teams across the UK, US, and Australia, they transform property management through cutting-edge cloud technology. Recognized by G2 as a 2022 Leader and Easiest to Do Business With, they empower property professionals to thrive through innovation, efficiency, and collaboration. Join a company that doesn't just adapt to change-it creates it.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra