Accounts Receivable Specialist

Shift Schedule & Work Setup:

• Eastern Timezone (Night Shift in PH)
• 100% Remote– work from the comfort of your home
• Applicants should be equipment ready (laptop, headset, etc.) to ensure a smooth start and seamless workflow

Job Summary:

The Accounts Receivable (Collections) Specialist plays a key role in maintaining healthy cash flow, minimizing delinquent accounts, and supporting accurate financial reporting. This role is responsible for timely and professional collections activities, posting payments, resolving discrepancies, and maintaining detailed documentation of all customer interactions. The ideal candidate is detail-oriented, organized, persistent, and able to balance firmness in collection efforts with excellent customer service.

Key Responsibilities:

Accounts Receivable & Payment Posting

• Post customer payments in NetSuite accurately and on time.
• Research and resolve discrepancies in payments, customer accounts, and billing records.
• Collaborate with the accounting department to reconcile accounts and support accurate financial reporting.

Collections & Customer Communication

• Proactively contact customers via phone and email to collect outstanding balances within established timelines.
• Maintain required weekly call logs and ensure all communication is accurately recorded in NetSuite, Centime, CRM, or other systems.
• Address customer inquiries regarding billing, payments, and account details, providing clear and professional explanations.
• Build positive relationships with customers while maintaining firm adherence to payment terms and company collection policies.

Issue Resolution & Escalation

• Research short-pays, disputed invoices, and payment discrepancies in coordination with billing and operations teams.
• Identify delinquent accounts and recommend escalation actions such as credit holds or service disconnection.
• Maintain detailed and accurate records of all collection efforts, payment plans, and customer interactions.

Performance & Reporting

• Support and contribute to monthly cash collection goals established by management.
• Ensure all documentation, reports, and account updates are completed promptly and accurately.
• Participate in regular collections meetings to review performance, challenges, and opportunities for improvement.

Skills, Knowledge, and Expertise

Experience & Technical Skills

• 5+ years of experience in Accounts Receivable, Collections, or Credit Control.
• Proficiency in ERP and collections systems — NetSuite and/or ConnectWise is a MUST; experience with Centime is a plus.
• Strong Microsoft Excel skills for reporting and data analysis.
• Experience using CRM systems to manage customer interactions.

Core Competencies

• Detail-Oriented: Able to spot inconsistencies in invoices, payments, and account records.
• Analytical: Capable of researching and resolving billing discrepancies and analyzing payment behavior trends.
• Communication: Strong verbal and written communication skills; able to explain financial concepts clearly.
• Customer Service: Professional, patient, and able to maintain positive relationships while enforcing payment terms.
• Negotiation: Skilled in navigating difficult conversations and securing commitments.
• Time Management: Able to prioritize tasks, manage multiple accounts, and meet deadlines in a fast-paced environment.
• Problem-Solving: Proactive in identifying issues and developing effective solutions with diplomacy and professionalism.

Why You'll Love Working with Us:

• 100% Remote Work Enjoy the flexibility of working from anywhere
• Paid Leave Take time off to recharge, starting upon regularization.
• HMO Benefits Comprehensive healthcare coverage as soon as you're regularized.
• Government-Mandated Benefits All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided.
• Fun & Collaborative Culture Be part of a dynamic team that values creativity, innovation, and teamwork.

NOTE:

This is a full-timeemployment position and NOTan Independent Contractor arrangement. It comes with government-mandated contributions and benefits.

A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.

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