Accounts Receivable Specialist

2 weeks ago

Manila, National Capital Region, Philippines 3dd015bd-83ac-4e5a-91ba-fe10ad6eb62b Full time ₱25,000 - ₱50,000 per year

Job Summary:

We are seeking an Accounts Receivable Specialist who will be responsible for all communications with B2B clients for collections, cash applications and account reconciliation/cleanup. The Accounts Receivable Specialist will help the company meet our goals of maximizing timely cash collections, minimizing write-offs, and meeting DSO KPIs.

Responsibilities:

 Identifying accounts with outstanding balances and maintaining records of communication attempts as well as any records of payments collected

 Contacting customers by email and phone to address their outstanding balance and determine the reason for non-payment

 Working with clients to collect their outstanding balance and/or negotiating payment plans to collect it in installments.

 Communicating with internal teams to better understand a customer's account

 Processing customer payments, account adjustments and customer refunds where appropriate

 Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately

 Resolve customer issues and complaints concerning billing.

 Submit regular reports on the status of unpaid accounts and any repayment progress.

Qualifications:

 3+ years of receivables experience

 Effective communication and solid negotiation skills

 Track record of success in collecting on B2B customers

 Excellent written and verbal communication, organization, time management and prioritization skills necessary to be effective in a fast-paced work environment

 Experience with NetSuite, , advance knowledge of Excel, and overall

technologically savvy preferred

 Prior experience in Accounts Receivable preferred

 Exhibit critical thinking, analysis and problem-solving

 Be diplomatic with the ability to keep confidential information private

 Demonstrate high level of professionalism, perform job duties in an accurate, proficient, and timely manner

 Demonstrate ability to multi-task, prioritize, have attention to detail and work independently as well as with a team

 Demonstrate excellent customer service to clients and internal staff members in a way that is professional, friendly and reassuring

 Other duties and responsibilities as assigned

 Open and amenable to working US shift hours.

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