Crew Account Growth Associate

1 day ago

Manila, National Capital Region, Philippines Marcura Full time ₱900,000 - ₱1,200,000 per year

The Crew Account Associate ensures that e-wallet orders are inspected and processed accurately and in line with regulations in order to issue and deliver the e-wallet account and card to the users in a timely manner. As well as, assisting the business with effective commercial support related to e-Wallet customer accounts and operational processes across MarTrust.

Key Responsibilities:

  • Assist crew and corporate clients with crew onboarding, e-wallet setup and card creation/shipping
  • Coordinate with clients and internal parties on operational matters
  • Handle customer inquiries and FAQs, escalating or resolving issues as needed
  • Conduct e-wallet webinars and client visits to support customers as require

  • Support the Commercial and Sales teams with customer-related questions

  • Operational Support:

  • Process e-wallet creation & card orders by collecting and accurate screening of user documents

  • Assist with operational tasks and serve as a link between internal departments to resolve issues

  • Collect documents based on standard operating instructions

  • Reporting, Data & Improvement:

  • Analyze customer behavior or data to identify needs and suggest improvements

  • Proactively identify and suggest continuous improvement ideas

Requirements

  • Bachelor's degree preferred.
  • Minimum of 2 years of experience in account management, business process operations, customer support, within the maritime, shipping, crew management or BPO sectors.
  • Proven track record of meeting or exceeding KPI targets.
  • Strong interpersonal and communication skills, with the ability to present effectively to clients and stakeholders.
  • Analytical mindset with a focus on data-driven decision making.
  • Familiarity with industry practices, regulations, and emerging trends in crew management services, an advantage.
  • Intermediate level knowledge in Microsoft Excel is required.
  • Understanding of the Payment and financial service industry (advantage)
  • Ability to collaborate in a team-based environment across functional disciplines and lines of business
  • Strong analytical, problem-solving and organisational skills and the ability to manage several simultaneous task

Benefits

  • Competitive Salary and Bonus
    : We reward your expertise and contributions.
  • Inclusive Onboarding Experience
    : Our onboarding program is designed to set you up for success right from day one.
  • Marcura Wellness Zone
    : We value your work-life balance and well-being.
  • Global Opportunities
    : Be part of an ambitious, expanding company with a local touch.
  • Diverse, Supportive Work Culture
    : We're committed to inclusion, diversity, and a sense of belonging for all team members.

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