Manager, Crew Manning Operations

2 days ago

Manila, National Capital Region, Philippines Kuok Maritime Group Full time $60,000 - $80,000 per year

Purpose
Job description

  • The Manager supports the President of Pacc Shipping Phils., Inc in managing the daily operations of the crew manning office in the Philippines.
  • This role ensures operational efficiency in crew recruitment, processing, deployment, and compliance with maritime and labor standards.
  • The Manager will supervise frontline departments, ensure compliance with POEA, MARINA, and DOLE regulations, and serve as acting Officer-in-Charge in the absence of the President.
  • The Manager is also required to support the President in managing and growing our 3rd party business, to engage and promote our services to other ship owners.
  • This is a critical succession and support role designed to maintain the seamless function of crewing operations and regulatory interfaces.

Responsibilities
Operations Support

  • Oversee daily crew manning operations, ensuring adherence to recruitment, documentation, and deployment timelines.

  • Coordinate and supervise departments handling:

  • Crew sourcing and selection

  • Document processing
  • Medical clearance and training

  • Visa, travel, and pre-departure arrangements

  • Assist in budget planning, expense monitoring, and financial reporting to support the Director President in maintaining cost-effective operations.

Regulatory Compliance

  • Assist in ensuring that company operations meet the standards of:

  • POEA (licensing, contracts, audits, reports)

  • MARINA (training compliance, certification)

  • MLC 2006 and STCW conventions

  • Maintain compliance calendars and internal audits of crew documentation.

Seafarer Welfare & Administration

  • Monitor crew welfare programs, insurance coverage, and incident reports.
  • Assist in the management of repatriations, disputes, and claims in coordination with the legal team.
  • Ensure that employment contracts and pre-departure briefings are up to date and compliant.

Team Leadership and Training

  • Supervise and mentor junior managers and staff involved in operations and support functions.
  • Support training programs for office personnel and new hires in line with compliance and service standards.

Stakeholder Coordination

  • Liaise with clients, ship owners, and principals for crew assignments and performance reports.
  • Coordinate with training centers, medical clinics, and travel agencies to ensure smooth crew deployment.

Corporate Support

  • Assist with preparation and submission of company reports to SEC, BIR, DOLE, and LGUs.
  • Support the Director/ President in budgeting, procurement, and vendor selection for office operations.

Job Requirements

  • Bachelor's degree in Maritime Studies, Business, HR, or related fields.
  • At least 5–7 years of experiences in crew manning or maritime operations, with at least 2 years in a supervisory role.
  • Strong working knowledge of POEA regulations, MLC, and maritime labor procedures.
  • Basic to intermediate knowledge of financial and operational metrics, with the ability to manage departmental spending and support procurement and payroll processes.
  • Must be a Filipino citizen, and eligible to represent the company in regulatory dealings when required.
  • Excellent organizational and leadership skills.
  • Strong written and verbal communication skills in English.

Other Attributes

  • Highly detail-oriented and methodical.
  • Proactive and accountable.
  • Excellent interpersonal skills, capable of managing multiple stakeholders.
  • Problem solver, especially under pressure.

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