Marketing Retention Supervisor

2 weeks ago

Ortigas Metro Manila, Philippines f6e630c6-eecc-4b24-bcfe-44b28245481e Full time ₱80,000 - ₱120,000 per year

Key Responsibilities:

Manages and supervises marketing specialists to achieve targets and directives through the following activities, including but not limited to:

1. Customer Engagement and Loyalty Programs

a. Plan, execute, and optimize multichannel retention campaigns (e.g., content marketing, loyalty programs, community building, etc.)

b. Develop and manage programs designed to engage and educate customers, fostering deeper engagement with the brand.

c. Track and report on customer retention metrics (e.g., churn rate, customer lifetime value, repeat purchase rate) and recommend optimizations to maximize customer loyalty.

2. Experiential Marketing and Customer Education

a. Develop and implement strategies for engaging customers through online videos, podcasts, events, webinars, workshops, and other experiential initiatives.

b. Collaborate cross-functionally to develop educational content, tutorials, and resources that empower customers to fully utilize and understand the value of our products and services.

c. Conduct A/B and multivariate tests to refine engagement strategies, content, and event formats.

3. Customer Feedback and Advocacy

a. Identify opportunities to gather customer feedback and insights to improve retention strategies, customer satisfaction, and customer loyalty.

b. Collaborate with other departments to launch external events, webinars, and other activities that aim to engage customers and cultivate brand advocates.

c. Implement initiatives to encourage customer reviews, testimonials, and referrals.

4. Analytics and Cost Optimization

a. Monitor the performance of retention activities across customer journey touchpoints to identify cost-optimization opportunities.

b. Analyze customer engagement, retention metrics, and campaign performance using analytics tools to identify trends and areas for improvement in retention strategies.

c. Support content performance analysis by providing performance data and insights to guide efficient content production.

5. Team Leadership and Supervision

a. Lead and mentor the marketing specialists, fostering a data-driven culture focused on retention and content optimization.

b. Provide guidance on marketing materials development, ensuring alignment with retention strategies.

c. Regularly assess the team's performance and tailor training programs to enhance their expertise in digital and traditional marketing, analytics, and customer journey optimization.

d. Assist the marketing leadership in recruiting, onboarding, and conducting performance reviews for marketing client retention team members.

6. Stakeholder Engagement

a. Collaborate cross-functionally to align marketing strategies with business objectives, sharing insights on retention and content performance.

b. Build relationships with external partners, agencies, and vendors to enhance marketing efforts.

c. Deliver comprehensive marketing plans and performance reports to senior management, showcasing key retention and content effectiveness metrics, and providing strategic recommendations to enhance customer retention and drive business growth.

d. Perform other work-related functions and duties as assigned.

  • Marketing Supervisor

    2 weeks ago

    Ortigas, Philippines f6e630c6-eecc-4b24-bcfe-44b28245481e Full time ₱1,500,000 - ₱2,500,000 per year

    DUTIES AND RESPONSIBILITIESJob Summary:Reporting directly to the Marketing Communications Manager. The Marketing Officer for Client Retention will drive strategies and campaigns to engage, educate, and retain customers, focusing on customer lifetime value and loyalty.Key Responsibilities:Manages and supervises marketing specialists to achieve targets and...

  • Marketing Supervisor

    1 week ago

    Ortigas, Metro Manila, Philippines Whiteplane, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Job Overview: Marketing SupervisorThe Marketing Supervisor is responsible for developing and implementing marketing strategies to enhance brand awareness, increase customer engagement, and drive business growth. This role oversees marketing campaigns, coordinates with internal teams and external partners, and analyzes market trends to optimize promotional...

  • Marketing Supervisor

    2 weeks ago

    Ortigas, Metro Manila, Philippines a695cb1f-21af-4f12-9e48-5a70a8088eec Full time ₱50,000 - ₱100,000 per year

    A marketing Supervisor develops and implements strategies to promote a company's products or services, increase brand awareness, and drive sales. Their duties include executing marketing campaigns, analyzing market data, coordinating with other departments, and organizing marketing events. The role is crucial for achieving business objectives and requires a...

  • Marketing Supervisor

    1 week ago

    Ortigas, Philippines Whiteplane Inc. Full time ₱300,000 - ₱360,000 per year

    The Marketing Supervisor is responsible for developing and implementing marketing strategies to enhance brand awareness, increase customer engagement, and drive business growth. This role oversees marketing campaigns, coordinates with internal teams and external partners, and analyzes market trends to optimize promotional efforts. The Marketing Supervisor...

  • Marketing Supervisor

    4 weeks ago

    , Metro Manila, Philippines Whiteplane, Inc. Full time

    Job Overview: Marketing Supervisor The Marketing Supervisor is responsible for developing and implementing marketing strategies to enhance brand awareness, increase customer engagement, and drive business growth. This role oversees marketing campaigns, coordinates with internal teams and external partners, and analyzes market trends to optimize promotional...

  • Sales Retail Marketing Supervisor

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Madison Square Marketing Full time ₱900,000 - ₱1,200,000 per year

    About the role As the Sales Retail Marketing Supervisor (Japanese Product) at Madison Square Marketing, you will play a key role in driving the sales and marketing strategy for our Japanese product line. This full-time, office-based position in Bonifacio Global City, Taguig City, Metro Manila will see you work closely with the marketing and sales teams to...

  • Marketing Supervisor

    2 weeks ago

    New Manila, Metro Manila, Philippines Homemaker Furniture Store Full time ₱1,200,000 - ₱2,400,000 per year

    Marketing Supervisor – Luzon AreaHomemaker Furniture Corporation – Metro Manila / Luzon (multiple showroom locations)Industry: Furniture & RetailEmployment Type: Full-timeExperience Required: 3–4 years in supervisory / team-lead marketing rolesEducation Required: Bachelor's degree in Marketing, Business Administration, or related fieldLocation...

  • Warehouse Supervisor

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Madison Square Marketing Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Warehouse Supervisor at Madison Square Marketing, you will play a crucial role in overseeing the efficient and effective operation of our state-of-the-art warehouse facility in Bonifacio Global City, Taguig City Metro Manila. This full-time position is responsible for leading a team of warehouse personnel to ensure the smooth flow of...

  • Marketing Supervisor

    2 weeks ago

    Buting, Metro Manila, Philippines Reachmore Sales Distribution Inc. Full time ₱400,000 - ₱800,000 per year

    Position Title: Marketing SupervisorKey ResponsibilitiesDevelop and execute marketing plans, campaigns, and promotions to increase product visibility and sales.Supervise and guide the marketing team in day-to-day operations and ensure timely completion of tasks.Coordinate with Sales, Merchandising, and Operations departments to align marketing strategies...

  • Marketing Supervisor

    2 weeks ago

    Kapitolyo, Metro Manila, Philippines Power Mac Center Full time ₱1,200,000 - ₱2,400,000 per year

    About the role As the Marketing Supervisor at Power Mac Center, you will play a crucial role in driving the company's marketing and communications strategies. This is a full-time position based in Kapitolyo, Pasig City, Metro Manila, and will involve leading a team to execute engaging campaigns that align with the company's overarching objectives.What...