Customer Service Representative

4 days ago

Quezon City, National Capital Region, Philippines Orbit-Teleservices Ortigas Site Full time ₱240,000 - ₱360,000 per year

We are hiring Customer Service Representatives for a Telecommunications (Telco) Account. This role is ideal for fresh graduates and first-time job seekers who want to build a career in the BPO industry. Paid training will be provided to help you succeed in handling customer interactions.

Key Responsibilities:

  • Answer inbound calls to assist customers with inquiries regarding telco products, services, billing, and technical concerns.
  • Provide accurate information and solutions while maintaining professionalism.
  • Handle complaints and resolve customer issues efficiently.
  • Ensure excellent customer experience in every interaction.
  • Document customer interactions accurately using company systems.

Qualifications:

  • Good communication skills (oral and written)
  • Willing to work onsite
  • Willing to work on a shifting schedule
  • HS/SHS Graduate (depending on the account)
  • Must be currently residing within Metro Manila
  • Must be 18 years old and above (legal age)
  • College fresh graduates and undergraduates of any course are welcome to apply
  • High school graduates (Old Curriculum) or SHS graduates (New Curriculum) accepted
  • Applicants with or without call center experience are welcome to apply

What We Offer:

  • Paid training with full compensation
  • Competitive salary and performance-based incentives
  • HMO coverage and government-mandated benefits
  • 13th Month Pay
  • Career growth and learning opportunities
  • Friendly and supportive work culture
  • Accessible office location

Job Types: Full-time, Permanent

Pay: Up to Php30,000.00 per month

Benefits:

  • Flexible schedule
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Work Location: In person

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