Customer Service Representative

15 hours ago

Quezon City, National Capital Region, Philippines TREXAN CAREER SYSTEMS Full time ₱150,000 - ₱300,000 per year

About the role

We are seeking a Customer Service Representative to join our dynamic team at TREXAN CAREER SYSTEMS'. In this full-time role based in Quezon City Metro Manila, you will be responsible for providing exceptional customer service to our valued clients through various communication channels.

What you'll be doing

  • Answering incoming calls and responding to customer inquiries and concerns in a timely and professional manner
  • Resolving customer issues and complaints by identifying and implementing appropriate solutions
  • Accurately documenting customer interactions and maintaining detailed records
  • Proactively following up with customers to ensure their satisfaction
  • Collaborating with cross-functional teams to improve customer experience
  • Adhering to company policies and procedures to deliver high-quality service

What we're looking for

  • Excellent communication and interpersonal skills with a customer-centric approach
  • Strong problem-solving and critical thinking abilities to effectively handle complex customer issues
  • Proficient in using computer systems and technology to support customer interactions
  • Previous experience in a customer service or call centre environment, preferably in the Call Centre & Customer Service industry
  • Ability to work well in a fast-paced, high-volume environment and remain calm under pressure
  • Commitment to providing exceptional customer service and a genuine desire to help others

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits
  • Opportunities for career development and professional growth
  • Supportive and collaborative work environment
  • Work-life balance initiatives, including flexible working arrangements

About us

TREXAN CAREER SYSTEMS' is a leading provider of innovative HR solutions and talent management services. With a strong focus on customer satisfaction, we are committed to empowering our clients and their employees to achieve their full potential. Join our team and be a part of our ongoing success story.

Apply now to become our next Customer Service Representative

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