
Customer Service Representative
3 days ago
About the role
We are seeking a Customer Service Representative to join our dynamic team at TREXAN CAREER SYSTEMS'. In this full-time role based in Quezon City Metro Manila, you will be responsible for providing exceptional customer service to our valued clients through various communication channels.
What you'll be doing
- Answering incoming calls and responding to customer inquiries and concerns in a timely and professional manner
- Resolving customer issues and complaints by identifying and implementing appropriate solutions
- Accurately documenting customer interactions and maintaining detailed records
- Proactively following up with customers to ensure their satisfaction
- Collaborating with cross-functional teams to improve customer experience
- Adhering to company policies and procedures to deliver high-quality service
What we're looking for
- Excellent communication and interpersonal skills with a customer-centric approach
- Strong problem-solving and critical thinking abilities to effectively handle complex customer issues
- Proficient in using computer systems and technology to support customer interactions
- Previous experience in a customer service or call centre environment, preferably in the Call Centre & Customer Service industry
- Ability to work well in a fast-paced, high-volume environment and remain calm under pressure
- Commitment to providing exceptional customer service and a genuine desire to help others
What we offer
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits
- Opportunities for career development and professional growth
- Supportive and collaborative work environment
- Work-life balance initiatives, including flexible working arrangements
About us
TREXAN CAREER SYSTEMS' is a leading provider of innovative HR solutions and talent management services. With a strong focus on customer satisfaction, we are committed to empowering our clients and their employees to achieve their full potential. Join our team and be a part of our ongoing success story.
Apply now to become our next Customer Service Representative
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