E-commerce and Digital Marketing Specialist

53 minutes ago

Work from Home, Philippines I2s Business Solutions Full time ₱40,000 - ₱60,000 per year

We are seeking a highly driven E-commerce and Digital Marketing Specialist to manage our online sales channels, execute digital marketing campaigns, and enhance our brand's online presence. This role requires a strong mix of marketing strategy, content creation, and hands-on e-commerce platform management. The ideal candidate will oversee daily marketplace operations, ensure accurate product listings, support customer inquiries, and collaborate across teams to drive revenue and optimize the customer experience.

Key ResponsibilitiesE-commerce Platform Management

  • Manage and optimize product listings, pricing, and promotions across Amazon, Shopify, BestBuy, Walmart, and eBay.
  • Ensure smooth processing of FBM, FBA, and non-Amazon marketplace orders.
  • Monitor inventory levels, reconcile stock, and coordinate replenishment.
  • Activate/deactivate listings, update MSRP, and create discount codes.

Digital Marketing & Brand Growth

  • Plan, implement, and monitor digital marketing campaigns (social media, SEO/SEM, email marketing).
  • Create engaging content for social media posts, newsletters, and blogs.
  • Run and optimize paid advertising campaigns (Facebook Ads, Google Ads).
  • Conduct market research, competitor analysis, and trend monitoring.

Fulfillment, Dispatch & Claims

  • Handle lost/damaged order claims and coordinate with shipping partners.
  • Oversee Amazon FBA/Seller Central operations, ensuring accuracy and timely dispatch.
  • Support affiliate marketing requests and fulfillment-related issues.

Customer Support Collaboration

  • Coordinate with Customer Service for order issues, delays, replacements, and high-risk orders.
  • Resolve listing concerns, order discrepancies, and customer experience issues.

Reports & Analytics

  • Generate weekly/monthly e-commerce performance reports.
  • Maintain KPI dashboards, sales forecasts, and marketplace statistics.
  • Track chargebacks, fraud cases, and claim resolutions.

Process Improvement & SOPs

  • Identify workflow gaps and propose operational improvements.
  • Develop and update SOPs for claims, refunds, reporting, and fulfillment processes.
  • Maintain centralized documentation for SOPs, credentials, and key links.

Competitive Analysis

  • Monitor competitor pricing, product strategies, buy box status, and unauthorized sellers.
  • Ensure accurate images, copy, storefront, and A+ content across all platforms.

Qualifications

  • Bachelor's degree in Marketing, Business Administration, E-commerce, or related field.
  • Proven experience in e-commerce management and digital marketing.
  • Proficiency with e-commerce tools, analytics platforms, and marketplace systems.
  • Strong content creation skills for social media and digital channels.
  • Excellent analytical, organizational, and communication skills.
  • Creative, detail-oriented, and able to manage multiple projects.
  • Experience with Western/US-facing e-commerce is a plus.

Job Types: Full-time, Permanent

Pay: Php40, Php60,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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