E-commerce Virtual Assistant
2 hours ago
We are looking for a reliable and detail-oriented E-commerce Virtual Assistant for a 3-month contract role. The ideal candidate has strong experience handling online marketplace operations and delivering excellent customer service across multiple platforms. You will manage day-to-day e-commerce tasks, resolve customer concerns, and ensure smooth order processing.
Key Responsibilities:
- Manage various online marketplace accounts (Amazon, eBay, Kogan, etc.).
- Handle full order management including refunds, cancellations, returns, and replacements.
- Respond to customer inquiries via Outlook and marketplace inboxes.
- Track shipments and update tracking details using Australia Post tools.
- Manage open or pending cases and respond to A-Z Claims on Amazon.
- Identify and resolve customer issues or negative feedback promptly and professionally.
- Create accurate invoices using GST Calculator and Invoice Generator tools.
- Maintain high accuracy and attention to detail across multiple platforms simultaneously.
- Work independently with minimal supervision while maintaining timely task completion.
Qualifications:
- Proven experience as an E-commerce VA or in online customer service roles.
- Strong understanding of e-commerce order workflows and issue resolution.
- Excellent written and verbal English communication skills.
- Proactive, reliable, and able to multitask effectively.
Contract Duration: 3 Months
Job Type: Temporary
Contract length: 3 months
Pay: Php12, Php14,000.00 per month
Work Location: Remote
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