E-commerce Virtual Assistant

2 hours ago

Work from Home, Philippines upstaff Full time ₱144,000 - ₱168,000 per year

We are looking for a reliable and detail-oriented E-commerce Virtual Assistant for a 3-month contract role. The ideal candidate has strong experience handling online marketplace operations and delivering excellent customer service across multiple platforms. You will manage day-to-day e-commerce tasks, resolve customer concerns, and ensure smooth order processing.

Key Responsibilities:

  • Manage various online marketplace accounts (Amazon, eBay, Kogan, etc.).
  • Handle full order management including refunds, cancellations, returns, and replacements.
  • Respond to customer inquiries via Outlook and marketplace inboxes.
  • Track shipments and update tracking details using Australia Post tools.
  • Manage open or pending cases and respond to A-Z Claims on Amazon.
  • Identify and resolve customer issues or negative feedback promptly and professionally.
  • Create accurate invoices using GST Calculator and Invoice Generator tools.
  • Maintain high accuracy and attention to detail across multiple platforms simultaneously.
  • Work independently with minimal supervision while maintaining timely task completion.

Qualifications:

  • Proven experience as an E-commerce VA or in online customer service roles.
  • Strong understanding of e-commerce order workflows and issue resolution.
  • Excellent written and verbal English communication skills.
  • Proactive, reliable, and able to multitask effectively.

Contract Duration: 3 Months

Job Type: Temporary

Contract length: 3 months

Pay: Php12, Php14,000.00 per month

Work Location: Remote

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