Chat Support/ Email

8 hours ago

Cavite City, Calabarzon, Philippines Private Advertiser Full time ₱25,000 - ₱40,000 per year

Chat Support/Email Customer Service Representative to join our dynamic team. In this full-time role, you will be responsible for providing exceptional customer service to our customers through online chat and email channels.

What you'll be doing

  1. Provide friendly, knowledgeable, and efficient customer service via online chat and email
  2. Respond to customer inquiries, concerns, and requests in a timely and professional manner
  3. Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team members
  4. Gather customer feedback and identify areas for improvement in our customer service processes
  5. Maintain accurate records and documentation of customer interactions
  6. Collaborate with cross-functional teams to enhance the overall customer experience

What we're looking for

  1. At least 1 year of experience in a customer service or call centre role, preferably in the retail or e-commerce industry
  2. Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  3. Strong problem-solving and critical-thinking skills to effectively handle customer inquiries and concerns
  4. Proficiency in English and the local language, both written and verbal
  5. Familiarity with customer relationship management (CRM) software and online chat platforms
  6. A passion for providing exceptional customer service and a commitment to continuously improving the customer experience

What we offer

  1. Comprehensive health insurance coverage
  2. Opportunities for career development and advancement
  3. Flexible work arrangements and a focus on work-life balance
  4. Discounts on our wide range of fashionable accessories
  5. A dynamic and collaborative team environment

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